Getting Error: java.sql.BatchUpdateException: Duplicate entry 'e05dd3c82b45e100b641825319da15e4' for key 'PRIMARY'

[m_servicenow]

Hi All,

When i m submitting PC ordering through record producer always i m getting following

Error which is in screenshot...

Find the attached screenshot....

Thanks in advances..

[pritam38]

Hi,

You must have written current.update() in one of your business rule.

I have faced the same in the past.

Please check and if it is there, make business rule before insert/update and remove the current.update() from the same.

Thanks,

pritam

[andymcdonald]

In case this helps someone...I was searching this issue last week.   It turned out the root cause in my case was that I was trying to update a record that was not in the table on which I had defined my GlideRecord.   You'd think there would be a better error message for this, but nope...

[ramprasathpt]

This KB might be helpful

https://hi.service-now.com/kb_view.do?sysparm_article=KB0716513

Thank you,

Ramprasath P Thirubalan.