Hi Team , We have set up a SLA for one of our CSM Process , but I can see There is a 2 SLA getting Attached , I am not sure what condition exclude the attached diffent SLA .We need to Exclude OTC resolution when i check that SLA , dint find what cond...
I was modifying the client script to achieve visibility of some widgets and hide some in my work and my teams work . Need suggestion if apart of client script we need to have EVAM id updated to segregate widgets on my work and my teams work for servi...
Hai All, I have an Question That on the page of Service Portal Can We change the Place of the Chat icon. How Can we Replace it Please Help me On this I am new to this . Virtual Agent
Hi all, We just had a user report this to us. The attachment dialog is displaying a "Encrypt with Module" dropdown that we do not want to expose to the end user. I cannot figure out where to go to hide this element. Thanks in advance.
I am wondering if there is a way to set up Knowledge to allow a user to search for an article within a specific Base. When a user accesses our knowledge portal they are only able to search through all articles all at once and then have to filter afte...
We are trying to research LDAP Integration with ServiceNow ( not to import data from LDAP )This is for Adding or Removing users using workflow activities & Mid server script files , just like we do for AD automation for adding/ removing users to AD g...
Hi All, I have a requirement where I need to fetch the records from CSV file in business rule which will be used as Subflow's inputs in order to trigger the subflow, how can this be implemented and please provide the code for it. Thanks!
Hi Team, I am working on On-call Twilio module. In this i have to identify when primary user is not picking up the phone then it gets transferred to auto answering machine/voice mailbox. thus i had configured (is_human field in notify_call table). th...
Hi All,I have created an Application.I have a field called Submitter Name from User table.Based on the submitter name, I need to autopopulate other fields (location,department,employment status and email) from the user table.I have included my script...
Hi All,I have request to set up remainders for the group approvals for a catalog item for that I have created the Event, Notification but got stucked with the scheduled job script to trigger the event until the request got closed. Could you please he...
I have a custom field in cmdb table and if i type any custom field values in the reference field inside incident table( configuration item) i need the values to get populated.Is there any way to achieve it.
BCP Plan " Generate PDF " downloads content inconsistently , how can I fix this ?
Fulfiller is not able to see reopen UI action on the form.Could you please help me out.Thanks&Regards,Abhisek Chattaraj.
Hi Team, We are getting too many cases for the following:Default Semaphore ImpactedMySQL Replication BehindEvery time ServiceNow highlight a completely different transactions which causes these issues. Which worries me if there is something wrong at ...
Hi All, We have an integration with 3rd party tool where they are complaining that they are unable to access our customer instance.They mentioned that they are not receiving respond from customer instance.They have also shared the list of IP addresse...
