reassignments count report
Hi I want to create a report.I need to count the number of reassignments from a specific group to other groups.Do you have an idea ? thank you
Forum Posts
How to access Catalog item variables in Order guide??
Hi All, How we can access the catalog item varibles in order guide. I need to make some of the variables make read only when i use that particluar cat item in order guide , It should reflect only when i use that order guide . How i can achieve th...
Where can I check the Snow instance's system time zone setting?
I set the display to Japan time zone, but I feel that the internal processing is running on a different time zone.Where can I find the time zone settings?
How to show companies in the CMDB application menu in the Application navigator to all users?
Hello everyone. We have a requirement - If users search for CMDB companies in the application navigator ,then the option of companies within the CMDB menu in the application navigator should be visible to all users which is not the case right now. Ho...
How to remove options from select box if user is not part of assignment group
Hi,I have a requirement where i have to remove options from select box if user is not part of the group.but i have around 50 groups in which 1 is incident group and other 49 starts with IN - Incident, SO i need to add condition in script include, my...
Get the Row count of active child incidents
Hi All, I want to get the row count of the active child incidents in the client script of ServiceNow. If not possible, Please suggest the alternative solution. Regards,Teja.
Reload Page After Table Updating - Client Script
Hi All,I have a client script that updates a table using GlideAjax. I want to reload the page at the end of the script so that the changes will appear. I tried usinglocation.reload(true)but it's loading too many times.Is there another way to reload t...
Client script for User must select date within 60 days.
I have two fields start date and end date.Start date can be anything, but end should be below 60 days from start date, if the user selects after 60 days then it should populate an error.For example:start date-9/8/2023End date-within 60 days from abov...
Get a count of child tickets associated with problem ticket - Reports
Hi All, I am trying to fetch the report as below with associated Case tickets for that problem ticket for ex: on a case table we have a 10 tickets with same problem number then I need fetch the report as below , I have tried using type as Multi pivot...
An approver should not recieve approval request twice
Hi Experts, Requirement-In change mangement workflow there is two level of apporvals1) First level- approval to ServiceDesk group2) Second level- approval to CAB group If Beth is a member of ServiceDesk and CAB group she should recieved first level o...
Document ID field
Hello all, I have created one field "A1"(Type: document ID). When I select the table & record from that field(A1), the display values of the selected record should be populated in another string field A2.(which is below the A1 field). Also, is it pos...
MSBI Integration with ServiceNow.
Hi All, We are looking for a solution to integrate MSBI tool with ServiceNow. Currently we have MSBI integrated with Remedy and we are moving from Remedy to ServiceNow.Please let me know if anyone has done the integration or what are the ways that we...
How to add workflow name in restart activity
Hi Team, For incident we have 2 workflows attached. in one flow i have added restart activity. whenever restart activity trigger it's restarting both workflows. how to restart only one workflow. new Workflow().restartWorkflow(current);
Fields values visible in list view but not in form
Hi Community, Currently, we are facing an issue we import the data into order tracker table using transform map. Values are visible in list view but when we open the particular record some values are not visible on those particular fields in the form...
How can I report on the "Incidents Fixed By Change" field in a change request?
How can I report on the "Incidents Fixed By Change" field in a change request?
