0down votefavoriteI'm using service now api https://xyz.service-now.com/api/now/attachment/file api for attaching files to the incidents. Files are getting attached to the incident and they are appearing in activity section but not showing up in the ...
first variable : list of departments second variable : list of users but the default value should be the head of the department selected in the first variable. how to achieve this ?
Is it possible to show in a list of incidents or problems if the individual records have attachments?
hello all, add multiple fields in system properties and send that field when rest message is called.means want to send dynamic field name in integration. please help
1.Test is a single line text variable. for example if i enter any ip range value(0.1.1.1 -25.5.5.5). its check the range and validate it. 2.if i enter incorrect(fsdfasf-11.1.1.1) ,(300.299.1.0) populate alert msg(please give valid ip range)
Create a category- assignment group mapping table and write client script and script include to handle the show hide if the category, if assignment group is not "software", category and subcategory related to software are not supposed to show up in t...
I've built a basic transform map to import assets into the hardware assets and it works ok. This also creates a CI for the asset (fantastic) but i'd like to autofill some of the CI data from the excel file data import. I tried mapping to Computer...
Our goal is to send an email on the fly to the instance, have it parse the INC number from the subject line and add the body of the email to that INC as a work note. I've created an inbound email action to grab any email with INC??????? in the subjec...
There is a module 'CI/User relationship types' under Configuration application. We can also create relationships of ci with a user/group.But the question is, Where these CI/User relationships are stored ?I'm sure that they are not in 'cmdb_rel_ci'...
Hello Community, I have found many articles on this, and none have figured this out for me. So we need to parse "Employee Name" == "[user name]" into the Caller field in an incident. The email HTML that comes in is: <tr> <td valign="top" style="font...
Hi,I'm looking to track CI relationship changes (CI-CI and CI-Task-based elements) and wondering what the role of the SYS_AUDIT_RELATION table is. Removing a CI-CI relation logs entries in here but adding a relationship doesn't. It's obviou...
Which 'Table' in Service-Now tool is responsible for capturing the details like notifications,worknotes,comments etc in 'Activity Log' for a form?
Hello, I have a catalog item. I can create RITM's for this catalog item. In my workflow, I would like to check if any additional comments have been added (not by the system but any other user) after the ticket is created in my workflow script. If som...
Hey All, I need to create a variable on the catalog item which will be hyperlinked to a KB article. Once clicked on the variable, it will open the KB article. What will be the best practice to implement it? I have read you can use the UI Page service...
We've just started using the Standard Change Proposals. When a new Proposal is created via the Standard Change Catalog the Assignment Group value is populated to a group that is not being used in our organisation. I'm looking to change the group that...