Resolved! Useing a UI Policy based on a List Collector choices
I'm trying to apply UI policy to show a Single Line Text when a variable is selected from a List Collector,What step am I missing?
Forum Posts
Resolved! Which role is required to create templates in incident.
Hello Team, Which role is required to create incident templates. as a admin I have access, but If ITIL user wants an access to create incident templeate which roles is required, Under production documentation I can see Admin roles required. But I h...
Resolved! approval based on reference field
Hello Guys,based on the Divison selected , i.e. a (reference field) from the department table, I want to trigger approvals based on the below selections. I'm not able to achieve it and require your help in creating a workflow that checks the current ...
Resolved! Error 1 - Unable to parse body to JSON
Hi All, getting an error message while updating the ticket "Unable to parse body to JSON". I have created a custom action to update the ticket in client application whenever short description , description and state is changed using flow designer scr...
Resolved! g_lang in servicenow
In catalog client script, we want to check the language of the user, can we use g_lang, is it a best practice to use or any other way to check the user language in client scripts? Please help us hereThanks in advance.
Need to pause business rule execution for sometime in particular condition
How can i pause the business rule execution in particular condition for the sometime
Get attachments through rest message
Hi Team, I want to get attachments from one instance to another instance through rest message. For example: Incidents created on this week and if all tickets having an attachment then all attachments should be get in another instance through get ...
Resolved! How to populate the current logged in user to caller field if no value present.
How to populate the current logged in user to caller field if no value present.
Visual Task Board Card Updated Automatically when card moves to Approved stage
Hi All, Need help on below requirement. We have created VTB on custom table which is inherited from the task table. with status flow that is New ⇒In progress ⇒On hold ⇒Approved ⇒ Closed". Here our requirement is when logged in user is member of the ...
Adding Record producers in Order guides
Hello all – We are trying to add our Record Producers for our Facilities requests into an Order Guide. I've seen some old post about adding Record Producers to Order Guides but nothing solid or helpful. From this SN support KB: KB0759056 it mentions...
Importing CSV file in Record producer and then fetching the CSV file records in Business Rule
Hi All, I have a requirement where I need to import the CSV file in Record Producer. Once the record is submitted, it will redirect to a different table(u_abc). Now, I need to create a business rule on this table(u_abc) when the record is inserted in...
Flow Designer: Multiple Approvals at the Same Time
Hello! I am attempting to create a Request that a user can select multiple software from a list collector. If a user selects 3 different Software Models, I want it to send to all 3 of the Product Owners at the same time. As I currently have it, the a...
ReOpen Incident Option on Service portal for end users.
Hello Everyone, I have a requirement where I need to provide Reopen option for incidents to end users on portal. We have this "Incident Standard Ticket Actions" OOB widget which already has the option of Reopen but it is not available on portal, only...
More than 10mb base64encode is not working
Hi All,I want to send encoded data of attachment upto 5mb it is working fine , but i am sending client more than 10mb file it is not converting into base64encode as i am using dataAsString, please suggest me the internative of this my br is running o...
Resolved! Create a Notification for the Agile scrum task
Hello, Currently when I complete a story, I send an email to the BA that it is ready for testing I need to create an email notification that goes to our Business Analyst alerting her that there is a completed story that is ready to be tested (Testin...
