How to Hide Comments fields for resolved and closed incidents in Portal
Hi All, I need your help, How I can hide the Comments fields in portal for Resolved and closed incidents to users. Please see the attachment. Thanks in Advance.
Forum Posts
Resolved! Allowing a vendor access into our instance so they can view all of their incidents
We have a vendor that monitors and manages all of our security cameras at all of our sites. I would like to know how to allow or enable this vendor to have the ability to see every ticket that they have, closed and open, as well as create incidents (...
Need to integrate Prometheus to ServiceNow tool
Hi All, Need to integrate. Prometheus to ServiceNow tool, so kindly let us know what are the steps we need to follow and please share the relative document regarding. integration of Prometheus to ServiceNow. ASAP. Thanks,Sneha K S(ICORE-CIS)Wipro
Resolved! I understand that quantity on order summary can only b = 1 but is it possible to hide it?
I am working on my first two order guides and having an issue with the quantity. If a user orders a quantity of an item that is >1, when they get to the Summary screen for the order the quantity shows as 1. From what I have read, this cannot be udp...
Pre-filter slushbucket
I would like to have a slushbucket filtered automatically. For example, the slushbucket must display the users of a given company. I would like to have it filtered automatically and not manually supplied.
Resolved! Split a List Collector Variable to an array
Good Afternoon SNC, I have a form on the Service Portal that allows end users to request 1 or more users be added to a resolver group. They do this by selecting users from a list collector (variable name: members) and moving them from the left-side...
Resolved! database view where clause
Hi all,I have created a database view where I need to combine security incidents opened by "x user". and the sys_user table. I need some help with the where clause to connect the tables and show the user's details based on Security incidents opened ...
How to limit the record in database view
Hi all, We created one database view with 5 tables the databaseview containing more than 90,00000 records so we are not able to create report using that database view is there any way to load the report faster. Thanks
How to restrict the visibility of Business Services based on the Services "assigned" to the user
Dear All, I need to restrict the list of business services, visible to users in self-service portal and incident page. User should only see the services, available for him. I've added Business service -> users supported related list to the Group Form...
Resolved! Moving of widgets
@jaheerhattiwale Hi Jaheer,Hope you're doing good. I want to place widgets like as below attached image. And need to show the left arrow and right arrows whenever user click on any arrow the widgets will move accordingly. Please help me how we can d...
Resolved! options in a field based on other field
Hello everyone I have one field populated with the department of the logged in user and I have another List collector field with all users.I would like to know how I can do the following. If I manually change the department, in the other users field ...
Walk-Up Experience Check-In : How must I do to allow users to create a appointment from the Walk-Up Experience Check-In
Hi. For IT-Kiosk implemented from Walk-Up Experience Application, customer specifications specify the end-user can program an appointment with an agent with a window of 20 minutes.I have seen it was normally possible to do this with Walk-Up Experienc...
Resolved! How to remove reference number from a email body
Hi, I have created a scheduled email report to send the report with an attached excel sheet, So when a report is sent to the recipients, i see the email body contains the Reference number below. Is there any way to remove the reference number from th...
Resolved! Three Columns On Service Portal Layout
New to ServiceNow and on the Istanbul release. I am trying to find a way to have three columns for a Catalog Item on the ServicePortal. I successfully accomplished this with containers on the ITIL Platform as seen in the image below:This is how i...
Resolved! Knowledge article not searchable by meta or short desc
Hi Expert, Thanks in advance We are facing issue in SNOW when creating new knowledge article. When we create any new article in SNOW, that article is not available for first 24hrs.It cannot be searched with keywords or meta or short desc. immediatel...
