Getting error "Invalid update. Service with SN App Service ID: SNSVCXXXXXXX already exists."

[Tuli]

When creating an application service/Dynamic CI group/Business service, getting error like "Invalid update. Service with SN App Service ID: XXXXXXXXXXX already exists." even if there is no duplicate record. But the record is getting created in cmdb_ci_service table. How to get rid of this error?

[Prasad Pagar]

Hi @Tuli 

This error is coming from 'Check Uniqueness for SN App Service ID' BR running on Service table

https://<instancename>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=c0d2f9e3b743001012ec2970ee11a9de

It specifically checks for unique service ID.

Hope this helps

Thank you
Prasad

[Prasad Pagar]

Specifically number field

[Tuli]

Correct Parsad, but if there is no duplicate number, it shouldn't appear right? Even if the number is not present in the table this error is coming, but the record is getting created.

[Billu]

Hi Tuli,

Am also getting same error in San Diego release, Did you get any Solutions on this.