getting error while preview the update set

vits18735a0
Tera Contributor

Hi Everyone,

 

i am trying to move few changes in inicdent from my dev environment to test environment. 
all the changes which are created are working fine in dev environment but while updateing in the test environment. o am getting these errors : 

vits18735a0_0-1751281860328.png 

there are the changes i created. 

vits18735a0_1-1751281902327.png

And i am attaching the my update set xml file. 


actually my self created the both dev and test environments, and used those for practice purpose. is this error occured because of the any changes or data overrides which i done earler in practice ? 

 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @vits18735a0 

The error indicates that on the higher instance, the category and form section already exist — and you are trying to bring them from the development instance. It’s better to compare the two versions of the category and form section, and then make an informed decision on how to proceed.

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Ehab Pilloor
Mega Sage

Hi @vits18735a0,

 

Please compare updates and check the version of the updates. If existing update has version with higher number, it is likely to be later update compared to your update set update. Accepting this error with this condition can cause rollback to update in your update set. Please compare the version and all the relevant fields and accept or skip the error accordingly.

 

Regards,

Ehab Pilloor

Ankur Bawiskar
Tera Patron
Tera Patron

@vits18735a0 

yes you might have captured something in target instance later but it was captured earlier in source instance.

the error clearly says a new version is available.

please compare the customer update and then decide if you wish to commit or skip.

In my experience you can commit as it's about dictionary and form section and if you wish to keep what comes with update set.

If not then compare and decide.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader