Hi Team,I’ve installed the Guided Self Service plugin in my DEV instance. After activation, I’m unable to find it in the Application Navigator—typing “Guided Self Service” returns no results.Interestingly, in my PDI, the same plugin shows up in the n...
Hi All, I need to include the Risk Assessment link in the OAM approval notification .Here is mine script,but it is not working,tried in backgriund script,it is working. (function(current, languageForApprover) {var approvalACHelper = new sn_ms_oam.App...
Hi All I have used a Onload client script before to hide "choice" options based on the value of another field, but for some reason I cannot get it to work. The Script is set on the task table as I want it to operate on both Incidents and RITMS. Our s...
Hi Community, For one of the catalog item, approvers are not showing in RITM. But in workflow its taking approvals are approved and going to next step in workflow. How to get the approvers in ritm ? Regards,Tulasi
Hi Team, Please help me in how to restrict adding same items multiple times in cart on service portal. I have added this below business rule with advanced condition but no working
Hi All, I was wondering how can i redirect non logged in user to SP login page when they are trying to access the KB URL direct. At the moment they get below messageIdeally i was planning to get user logged in and then send to the KB article they wer...
I have a catalog item that triggers subsequent catalog tasks if the user selects the options.We’d like to add inbound email as a trigger for this catalog item. What’s the easiest way to parse the email and create an RITM?My Email sample:Subject: Onbo...
I'm experiencing the same issue with the risk assessment form when using ATF: https://www.servicenow.com/community/servicenow-ai-platform-forum/how-to-select-a-related-links-using-atf-test-steps/m-p/1174556/page/2 The problem is that I cannot select ...
An attachment field variable is hidden in the catalog item view and only becomes visible in the Catalog Task. The fulfiller is expected to attach a file to this variable before setting the task to "Closed Complete." While we can use a Catalog UI Poli...
Problem:Many organizations invest time building a Service Portal, yet users continue to email the Service Desk or bypass the portal entirely. Even with automation and workflows in place, adoption remains low.Common Reasons This Happens:The portal has...
in the employee center Topic Menu, I'm having this Scroll bar beside all child topics irrespective of the number of child topic-1 (even in two, it is showing the scroll bar)This configuration is coming from :Employee Center Navigation Widget, Can som...
I created a checkbox variable in catalog item. I'm trying to include hyperlink in my question but, it's not displaying as hyperlink in portal page . I tried<a> href =url https://www.google.com </a> but didn't work. Please suggest me how to include hy...
Hi, I am trying to create a report on the Incident table where the incident state is Resolved. From these resolved incidents, I need to capture all associated Configuration Items (CIs) and then identify and display the top 10 most frequently impacted...
1. Goto Related list action and open the Ui action.2. The Open the Specific client action record.3. There You can see the extensionPoint.4. Search that CHILD_INCIDENT_QUERY_FILTER in the Script Include.5. There you can change the filter condition lik...
I’m running into an issue or again where some ServiceNow forms are taking a long time to load, and I’m trying to understand what might be causing it.This seems to happen more often on tables that have a lot of customizations. I know things like clien...