Hello @dhivyal94299399
Please check these following things to resolve this issue
1) Service field — the rule requires at least one Service selected; if none was picked, the rule won't apply at all.
2) Table — you're delegating on Group approval [sysapproval_group]; if the actual pending approvals are on
Approval [sysapproval_approver], that's the mismatch.
3) Timing — delegation usually only applies to approvals created after the rule went active, not existing ones. Try generating a fresh approval to test.
4) Condition — confirm Active = true is the right filter vs. checking State = requested.
5) Verify directly — as admin, check sys_user_delegate for the delegation record, then filter sysapproval_approver by delegate = <user> to confirm the rule actually fired.
Hope this helps!
If this response helped, please mark it as Helpful.
If it resolves your issue, please Accept it as Solution.
Kind Regards,
Bharat C
