Greeting page is not visible on service operation workspace

Asha Pathak
Tera Contributor

Hello Community,
When I was modifying other componenet , what happens don't know , but now Greeting page is not visible on workspace
How I reset it back

Please help!

AshaPathak_0-1718509558265.png

It is present in ui builder

AshaPathak_1-1718509638029.png

 

1 REPLY 1

James Chun
Kilo Patron

Hi @Asha Pathak,

 

Did you select the Close button located in the top right corner of the banner?

If so, the banner will be hidden for that particular user only (i.e. not a system-wide change)

 

To reinstate it, do the following:

  • Open the User Preference page [sys_user_preference]
  • Search the Name column with sow.incident.landing_page_header_collapsed
  • There will be a record per each user who have closed the banner. Delete the ones that are required

JamesChun_0-1718526446430.png

Note that you may need to log out and log in again to reflect the changes.

 

If the above still doesn't work, are you certain that you are viewing the correct variant of the page?

 

Cheers