Greeting page is not visible on service operation workspace
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06-15-2024 08:47 PM
Hello Community,
When I was modifying other componenet , what happens don't know , but now Greeting page is not visible on workspace
How I reset it back
Please help!
It is present in ui builder
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06-16-2024 01:28 AM - edited 06-16-2024 01:29 AM
Hi @Asha Pathak,
Did you select the Close button located in the top right corner of the banner?
If so, the banner will be hidden for that particular user only (i.e. not a system-wide change)
To reinstate it, do the following:
- Open the User Preference page [sys_user_preference]
- Search the Name column with sow.incident.landing_page_header_collapsed
- There will be a record per each user who have closed the banner. Delete the ones that are required
Note that you may need to log out and log in again to reflect the changes.
If the above still doesn't work, are you certain that you are viewing the correct variant of the page?
Cheers