Guided Tour getting Failed with error message - "Tour ended because next step was not found."
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05-26-2026 07:09 AM
Hello All,
We created a Guided Tour for SOW. The first few steps are on the /now/sow/home page. After clicking the 'List' icon, the page changes to /now/sow/list for the next steps.
The tour works fine for a few days, but then it randomly fails on the list page with the error: "Tour ended because next step was not found."
We aren't sure if this is due to a instance patch upgrade or something else. We have already manually fixed the broken steps twice, but we are looking for a permanent solution to prevent this from happening again.
Has anyone faced this issue? Any help or insights would be greatly appreciated!
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Service Operations Workspace
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05-26-2026 07:13 AM
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859381
else log a a now support case.
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05-26-2026 08:23 AM
