Guided Tour getting Failed with error message - "Tour ended because next step was not found."

PoojaAher
Tera Contributor

14 hours ago

Hello All,
We created a Guided Tour for SOW. The first few steps are on the /now/sow/home page. After clicking the 'List' icon, the page changes to /now/sow/list for the next steps.

The tour works fine for a few days, but then it randomly fails on the list page with the error: "Tour ended because next step was not found."

We aren't sure if this is due to a instance patch upgrade or something else. We have already manually fixed the broken steps twice, but we are looking for a permanent solution to prevent this from happening again.

Has anyone faced this issue? Any help or insights would be greatly appreciated!

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Dr Atul G- LNG
Tera Patron

14 hours ago

https://www.servicenow.com/community/developer-forum/tour-ended-because-the-next-step-was-not-found/...

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859381

https://www.servicenow.com/community/developer-forum/cannot-create-guided-tour-on-service-portal-in-...

 

else log a a now support case.

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