Cannot Create Guided Tour on Service Portal in London instance

[pallabi]

Dear all,

I am using the London version in my personal instance and tried to create a guided tour on service portal. But every time I am getting this error while creating one : The reference to entity "gtd_portal_title" must end with the ';' delimiter.  Can you guys resolve it?

Regards,

Pallabi Mitra

[mhedtke24]

This is a known problem and from what i have been told a tentative fix is slated for London Patch 2.

[pallabi]

Do you know when that fix will be coming? 

[Jordan Rose1]

London Patch 2 did not fix this.  Is there a workaround?

[mhedtke24 · Accepted solution]

After further work with HI, they identified that the system property glide.ui.escape_all_script being set to false was the cause and needs to be set to true.

This system property is default to true on new instances, but on upgraded instances is set to false.

glide.ui.escape_all_script

Forces all expressions within Jelly JavaScript <script type="text/javascript"> tags to be escaped by default. Enforces escaping only if the type attribute in the <script> tag is empty, or if the value is text/javascript, text/ecmascript,application/javascript, application/ecmascript, or application/x-javascript.

Yes for new instances, Nofor upgraded instances