Has anyone integrated Yammer with servicenow?

[rodbcn]

We use Yammer already for our enterprise social communoty and have it embedded as a webpart in sharepoint - is there a similar capability in snow? Idealy to display all activity related to a ecrtain #hashtag or from a specific group?   Thanks for any advice.

[Patrick Fedigan]

Hello,

It is possible to integrate the two! I haven't integrated with Yammer myself but I have experimented with other communication channels like Slack.

On the Yammer side, check out their developer website here: https://developer.yammer.com/

For more information on how to integrate via ServiceNow, I would recommend following the REST architecture. You can read more here: Scripted REST APIs

Hope this helps!

Cheers,

[rodbcn]

Thank you Patrick, that's helpful.

I've worked a lot with Yammer, but i am totally new to ServiceNow so i'm trying to get a picture of what is possible with the tool.   It would be great to see some screenshot examples of customizations / integrations that others have done if you or anyone is williong to share?

Cheers

R

[Patrick Fedigan]

You're welcome!

As for examples of what's possible with integrations, here is a cool video of an Integration with Jira by John Anderson. Integrating ServiceNow to Jira via REST - YouTube

There are plenty of other examples if you search 'ServiceNow Integration' on youtube.

-Patrick

[Abhilasha Singh]

Hi,

Yammer integration with ServiceNow is very much possible with an application developed by Service Stack Technologies. This application broadcasts the latest updates of ServiceNow incident, problem, change as well as business services' operational status on the corresponding Yammer business services group.

This application gives you the flexibility to raise a ticket by a configurable command from Yammer Group itself. You can add yourself to the watchlist or follow any reported issue as well.

It also notifies you of the operational or non-operational status of any business service and to top it all it sends you daily consolidated digest report.

This application provides a range of flexibility and can be customized as per your requirement to leverage Yammer communication channel. We are also providing the flexibility to have your own style of commands. 

Please let me know if you are still looking for this capability. Also, you can try it out yourself. Here is the link of ServiceNow Store for you: https://bit.ly/2xt4YwR

- Abhilasha