My client is expecting a custom button on the servicenow form header with choice values.for example : a button on the form header with dropdown menus as shown below: Anyone please provide all the feasible approaches to achieve this requirement . Th...
My org has been slowly asking me to add script to our Create Incident (New) and Create Incident (Forward) inbound email actions that will recognize messages from certain email addresses and auto-assign them to a corresponding group. This worked great...
I've been trying to use this script for a UI Action button that will pre-fill additional comments with a salutation and sign-off. The trouble is, what seems to very clearly say caller ID to me in the script keeps pasting incident Number into that spa...
My org uses a custom table of "role definitions" in interacting with other systems. They're a true/false field for each role. We display this table as a related list on the User form, so that techs can check what roles a user does or doesn't have. It...
Hi, I'd like to know the correct way to complete a RITM flow. As of now, I'm a little confused, because it seems like the correct way would be to set the stage to "complete" via those yellow stage bars in flow designer - but I can only add stages bef...
Hi All, I have one requirement. If LastBootTime is greater than 90 days on computer CI then send notification to the owner of computer asset (Assigned To). For this I have created scheduled job (Run Daily) and added query LastBootTime relative before...
hi Team,we are working on Major incidents module. Major incidents have communication plans that are nothing but notifications to be sent to the Impacted users. The notifications have a time line attached to it. for e.g. Initial notification to the i...
Hi All, please let me know, how to restrict attachment in Email client Template ?Thank you in advanceSwapna
Hello, I am trying to add an ATF step (Click Modal Window) in order to click the OK button after filling in Cause notes and Fix notes for Problem's State transition from RCA to Fix in progress, not able to find the correct UI Page & Button values is ...
We are currently using Software License management but just in its out of the box ITSM version at this time. We have some License Assets coming back with the rights field not being visible in the License Asset default form. If we also look at these ...
Hi All, Authentication tab shows 'Send as me' option only in Rest API Explorer. If I want to send request with another user , I do not find any option. Please help!
//server script else if (input.action == 'impHostingloc') { var hostingLocation=input.name; data.cloudServiceProvideList =[]: var cloudService=(}; if(hostingLocation=="Public"){ var cloudPro = new GlideRecord('sn_capi_provider'); cloudPro.addQuery ...
Hi Team,I have a requirement in a service now dashboard which has multiple tabs in it.And when the user click on "Create incident" under "New Inc" tab it should redirect the user to service portal page but presently it takes the user to the native pa...
Hi All,I have created two fields,Account- ReferencePlatform- ReferenceBased on Account Platform is giving user to select the record.But if there is a single record in the Platform then it should be autopopulate.I tried the below client script on chan...
Hi TeamUnable to find which color element to change the button color. When I drag mouse over the button then I can see the button text. White button as shown in below. Tis is in backend view. RegardsPrin
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