Average age open incidents Manager Dashboard Analytics Hub

Can anyone provide me with more information on KPI of  Average age open incidents in the IT Manager Dashboard displayed in the Analytics Hub?  

Can anyone give sample template for incident , problem and change notification

Hi All,Can anyone give sample template for incident , problem and change notification. Thanks ,Chandan

Reference Qualifer on Standard Change template fields

The reference qualifier on the change "Business Service" field is not working on the Default Change Request values on the standard change template. Any solution please?  

Email are not being sent to cc users

Hi Everyone, There is a notification in which it has to be sent to some users in TO list along with some users in CC. To send the notification in CC, I have created a email script and added this line of script ( email.addAddress('cc', email of the us...

servicenow core is not on this customers instance delete multiple records through flow designer

Hi, So there is a catalog item which uses a flow from flow designer. the problem is that only one record can be deleted not multiple at a time unless script action can be used on flow designer. This client does not have the spoke servicenow core so  ...

I want to copy attachment on ticket when user click on forward button

Hi Team, I want to copy the attachments on the ticket, when user click on forward button. Please suggest how this can be achieved, thank you.@Ankur Bawiskar  

We have customers wants to access our instance to raise incidents and Requests.

We have customers with 100+users, who need access on our instance to raise incidents and Requests, but we can't create public portal, can't create manual accounts as per our security policy. What is the best solution for this, please help me.  Thanks...

Need to create log

var jsonstr = '{"items":[{"sys_id":"8526043597943590335b76c11153af61","variables":{"requested_for_s_manager":"","cost_center":"","opened_by":"0c79dc3997122d10b3adfbbe2153af34","requested_for":"0c79dc3997122d10b3adfbbe2153af34","location":"0327dc7c979...

Location is Not populating

Team , We have  a Catalog in catalog we have a variable called Physical Office Location, That variable refers to cmn_location table , and when we have created couple of locations That location is not showing under the Variable (Physical Office Locati...

When the user login, it should be redirect to the esc portal

Hi,I have a user called "xyz" and that user added in to the one group "abc".When xyz users login, this abc group needs to be redirected to the ESC portal.Can anyone please help on this, It will be useful.Thanks!

ACLs for Vulnerability Scan

State fieldDescription: Parent Assignee can write state while activeCondition: Active = true AND (user is in parent records “assigned to” field OR User is a member of the parent records “assigned group”)Work Notes field fieldDescription: Parent Assig...

mrvs