Has anyone setup Outlook Actionable Messages and Contract Management approvals?

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01-27-2022 11:04 AM
Hello - I'm trying to setup an Outlook Actionable item for contract approvals. I have this working fine for Change Management, and RITM management, but it doesn't appear to work for contract management.
I have a OAM definition created, and the script in the notification itself, but it doesn't generate the OAM...just sends a standard approval email.
screenshot showing the mailscript in the body of the message as required:
Am I missing something, or is this not supported??
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Contract Management
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04-15-2022 11:15 AM
Hi Chris
I'm trying to achieve the same for Case Management. Were you able to finish your requirement.

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04-28-2022 12:48 PM
I opened a support ticket with ServiceNow, and they said this feature was not available. They said it would mean more if I requested the feature. I honestly haven't done that request yet.
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03-18-2025 02:11 AM
Hi please help me how to set up outlook actionable message with RITM and request approvals