Pre-populate 'Compose email' form with email template

[Cam Scott-Brigg]

Within the incident form you can click 'More options' > 'Email' and then the 'Compose Email' form opens for the incident. Is there a way to pre-populate this email with an existing email template.

I have created a UI action to replicate this functionality. Ideally, I would like to add a script into the UI action to pre-populate the Compose email form with an existing template.

Thanks.

[Ankur Bawiskar]

Hi,

you can use email client template on your table and pre-configure it

Create an email client template

If you don't have then create new one

1) configure subject and email body, recipients etc

Regards
Ankur

[Le Son]

I use composer email to pop up emails template. Now I want to check the condition of the fields and the error message will pop up at composer email.

Is there any way to do this?

[Its_Azar]

Hey quick question i have 2 client email templates and i want to populate based on a current field true/false. if its true A email client template and if its false B email client template, i did basic scripting in ui action but, it seems to fetch same template.

@Ankur Bawiskar 

[Ankur Bawiskar]

@Its_Azar 

please post a new question and share all the details there as this is an old thread.