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Has anyone setup Outlook Actionable Messages and Contract Management approvals?

Chris Richie
Tera Contributor

‎01-27-2022 11:04 AM

Hello - I'm trying to setup an Outlook Actionable item for contract approvals.  I have this working fine for Change Management, and RITM management, but it doesn't appear to work for contract management. 

I have a OAM definition created, and the script in the notification itself, but it doesn't generate the OAM...just sends a standard approval email.

find_real_file.png

 

screenshot showing the mailscript in the body of the message as required:

find_real_file.png

 

 

Am I missing something, or is this not supported??

 

 

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sravanip
Tera Contributor

‎04-15-2022 11:15 AM

Hi Chris 

I'm trying to achieve the same for Case Management. Were you able to finish your requirement.

 

 

 

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Chris Richie
Tera Contributor
In response to sravanip

‎04-28-2022 12:48 PM

I opened a support ticket with ServiceNow, and they said this feature was not available.  They said it would mean more if I requested the feature.  I honestly haven't done that request yet.

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divya pandey1
Tera Contributor

‎03-18-2025 02:11 AM

Hi please help me how to set up outlook actionable message with RITM and request approvals 

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