Help creating relationship between catalog item reference variable and ServiceNow Catalog items

Classic
Tera Contributor

Hello, I have a catalog item that's used to take requests for modifications to other catalog items it's called the ServiceNow Enhancement request. In this ServiceNow Enhancement request there is a reference variable that is used to select which catalog item needs to be modified. I want to create a relationship that lists all the requests from the ServiceNow Enhancement request with the catalog items corresponding to the reference variable. As an example if I pulled up a catalog item "X" and hit configure item I want a tab to show all the requests that were put in through ServiceNow Enhancements for catalog item "X". I was able to create a tab called Related Catalog Items by creating a dictionary entry as shown in the screenshots but I'm not sure how to populate the table. 

Thanks in advance for any pointers! 

3 REPLIES 3

Alp Utku
Mega Sage

Why don't use reporting to satisfy your requirement? What is the business case of showing all the request made for catalog Item X on another catalog Item?

Classic
Tera Contributor

Hey thanks for your reply. It's so that a developer can see what work has been/is being done on the catalog item when they're working on it. Reporting didn't satisfy the requirement. 

Classic
Tera Contributor

Hello thanks for the response, reporting does not satisfy the requirements.