Help creating relationship between catalog item reference variable and ServiceNow Catalog items
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-01-2023 03:20 AM - edited ‎08-01-2023 04:36 AM
Hello, I have a catalog item that's used to take requests for modifications to other catalog items it's called the ServiceNow Enhancement request. In this ServiceNow Enhancement request there is a reference variable that is used to select which catalog item needs to be modified. I want to create a relationship that lists all the requests from the ServiceNow Enhancement request with the catalog items corresponding to the reference variable. As an example if I pulled up a catalog item "X" and hit configure item I want a tab to show all the requests that were put in through ServiceNow Enhancements for catalog item "X". I was able to create a tab called Related Catalog Items by creating a dictionary entry as shown in the screenshots but I'm not sure how to populate the table.
Thanks in advance for any pointers!
- Labels:
-
Service Catalog
-
Service Desk

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-01-2023 06:32 AM
Why don't use reporting to satisfy your requirement? What is the business case of showing all the request made for catalog Item X on another catalog Item?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-01-2023 10:11 AM
Hey thanks for your reply. It's so that a developer can see what work has been/is being done on the catalog item when they're working on it. Reporting didn't satisfy the requirement.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-01-2023 11:58 AM
Hello thanks for the response, reporting does not satisfy the requirements.