Help with Surveys

[PatP]

I'm currently working in the Rome release on a survey. I copied a previous survey that contained a Likert template question. However, the choices do not stay in the order in which they were input. I even started a new survey from scratch and I get the same result. Attached is an example from Survey Designer in which the first question was moved to the second position after I clicked Save, and an attachment of the Preview in which the first question is in the right spot, but the other questions are out of order. Any advice?

[sonali panda1]

Hi 

Can you check the order of the questions.

Navigate to View surveys.

Open your survey.

Click on Metric Categories

Under Assessment Metrics , check the order of the questions. If they are not how you are expecting rearrange them.

[PatP]

Thanks for the response. I have checked this setting, unfortunately, I do not have the option to move the selections around and they are all ranked 100 (see attachment). In previous surveys when I have used the template, each statement was ranked differently (e.g., 100, 200, 300, etc.). Now, it ranks each statement within the template as 100. 

[sonali panda1]

Hi,

Looks like a template is being used. For template Value field determines the order aswell - 

When you view questions that use templates, answer options appear in order from smallest to largest Value. Each template definition for a given template must have a unique Value.

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/survey-administration/task/t_CreateASurveyQuestionTemplate.html

Please hit Helpful or Mark Answer if this has answered your question.

Thanks

Sonali

[PatP]

If you re-read my original post, I stated that I was using a Likert template.

The issue I'm having is not with the responses (Agree, Disagree, etc.). Those have various numbers assigned to the value from 1 to 5.

My issue is with the statements that each person is supposed to rank using the Likert scale. No matter how many times I input the statements, they do not stay in the order in which I've entered them and each question is assigned a number order of 100 versus when I originally created the survey over a year ago, each statement had a different number for the order (from 100 to 400), which likely kept the numbers in order. That feature appears to be missing.