ITSM SIMULATOR, HELP!! As a change manager, I want an emergency change to be able to be created only from P1 or P2 incidents. 1. Edit the Change Interceptor to disable the ability to raise an Emergency change through that method 2. The "Create ...
Hi, Im looking to create a report to show an Resolution trend like how many tickets were resolved the sameday, how many tickets were resolved in 3 days and so on.
I have created catalog Item. There is a variable "Current Location".I want to fetch the location of logged in user and want to auto-populate that. I've tried almost all the ways but not able to fetch that. In variable's default value == javascript:gs...
When the state field changes in RITM then, REQ state needs to be changed. RITM States: REQ States : Open Pending Approval. Closed Complete. Approved, Clo...
I cannot see the Problem State Chevron on the top of the Problem Form. How can I display it.
Hi SNow community,I'm having some issues with a BR where it prevents the duplication of RITM's based on the variables input. In this case, if the user request a service which he already submit earlier it would avoid the RITM creation but on the other...
Hi, How can I change the font of the additional comments text? Currently, the font of the additional comments is Times New Roman but I would like to make it Arial. Is this possible?
I need to create a report for the customer where if Change record has child records , I need to get the count of child records. FIlters are : Parent record has CI "ABC" and planned end date at or after today. Customer wants the same in List view. I e...
we have a catalog variable in one item, serial number in this serial number, serial number of the asset of that user contains has to populate. here am attaching the user record form, the asset attached to this user record. serial number will be in th...
Hi, The delegate is not receiving mails regarding approval. I have checked in Email logs. It worked fine in dev but not in QA. Thanks, Vaishnavi
A really handy feature in the main ServiceNow UI is the ability to see the pop out for the combined Activity Stream, is there an equivalent piece of functionality for use in the Agent Workspace.
I need a user to with service catalog admin and itil role access to create an update set and use the picker option from setting how should I achieve this?
Hi Community, I'm writing a client script to check whether the assignment group starts with 'IT' or not I tried many proposed solutions in the script but it is not working can anyone please suggest the correct way to check the condition.
How to set default password to a new user...when the user record inserted for the first time we need to set default password as "Sathwik@"
Hi, We are using custom checkout widget with CartJS checkoutcart API to create Requested Item and Request. During creation we want to update few fields on Request and Request item table. Do we have any functions in CartJS to update the fields on Requ...
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