Hide Access Risk SOW when change state is not new

[Kaustubh k]

Hi All,

We have a requirement ,where I want to show the risk assessment button when change is in new state,user should not be able to change the risk assessment in other states.So I added a condition in risk assessment UI action that change.state==-5,and it is working as expected in native UI.But in Workspace I am able to see the Access Risk button even when the change state is not new and from there I can edit the Risk Assessment.How to make it read-only or hide in workspace view.

Thanks in Advance

[Ankur Bawiskar]

@Kaustubh k 

that must be some other button within UI builder.

Did you identify which one is that?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Kaustubh k 

see this link how you can hide that button, in that only you can add logic based on state

Hide "Assess Risk" Button on SOW change form. 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Kaustubh k 

Steps (ensure you are in scope "Change Management for Service Operations Workspace")

-> go to this URL

https://instanceName.service-now.com/now/builder/ui/edit/pc/728ec88c43fa2110f20fff53e9b8f278/e934b8dc43032110361dff53e9b8f21c/2e800fb0a700011003396c94d17901fa

-> click Duplicate

-> for the duplicated variant keep order as -10 and Click Save at bottom

-> Go to risk actions container and select component

-> then try to see if you can write script in the Hide component.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏