Hide an Icon in the incident form.

[pushpapushe]

Hi everyone,

I need to hide a specific icon from the Incident form in ServiceNow.

The icon appears on the form header / related list / field (please specify where exactly). I would like to remove or hide it based on either:

• User role

• Condition

• Or completely from the form

Could someone guide me on the best approach? Should this be handled using:

• UI Policy

• Client Script

• UI Action

• Dictionary Override

• Or UI Macro modification?

I want to follow a best practice approach and avoid unsupported customizations.