Hide Attachment not working on Content items on Service portal : Madrid

[Snigdha A]

I created a 'Service catalog content item' to display some static text, to be available on both CMS and Portal views.we are on Madrid version. I want to hide 'Add Attachments' on portal view for this item and made checkbox 'Hide Attachment (no_attachment_v2=true)' but still 'Add Attachments' is getting displayed on portal view.

Please help me how to solve this.

Note : Hide Attachment is working fine for Service catalog items but not for Content items

[Snigdha A]

Hi Mark I am using OOB widget "SC Catalog Item" with ID: "widget-sc-cat-item-v2"

I saw your post related to this "https://community.servicenow.com/community?id=community_article&sys_id=aff2e9ccdbc17300d82ffb2439961..." but not sure whats going wrong.

Hide Attachments checkbox is working correctly for Catalog items. Below is the widget

[Mark Roethof]

Can you confirm that widget is actually also on your Service Portal used?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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LinkedIn

[Snigdha A]

Hi Mark,

Thanks for quick reply, can you please let me know how did you got the above screenshot.

Usually i check widget and widget instances in chrome developer tools and portal pages.

Thanks

[Mark Roethof]

When you have a Catalog Item or Content Item open, CTRL+Right click within the item, and this menu will open.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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LinkedIn

[Snigdha A]

Hi Mark,

Thanks for guidance, Yes 'SC Catalog Item' is the widget used on our portal