Our service desk would like customer specific SOPs to always display first in the contextual search for incidents. When the End Customer field is set on the incident form, the SOP knowledge document should be the first item in the results of the con...
We wanted to restrict a user with a specific role from accessing a table if they don't have any pending ticket assigned to them or their assignment group. Context: External users will have a role called "restricted_itil" where they will have access t...
Hi All, I am trying the get the value of variable, but not able to get the previous value for the same variable in question_answer table. If possible let me know the approach/logic for previous value to be shown using widget server script. Thanks and...
We have a requirement from a customer that the close notes (Accepts Risk Reason) should be communicated in the tickets as work notes during problem management. Can anyone help me here?
Hi team Fill up CSAT survey for minor incident. but for Major incidents it should not trigger a survey.Is it possible?Thanks and regards
I have two fields (Both are list collectors)Epic Account TypeDomain Based on epic account type and domain we need to push the value to citrix icons I have used 2 client scripts upon onchange of Epic account type and Domain, If we choose multiple doma...
I am looking to edit the content in the attachment popup but could not find the source to do that.. Can any one suggest where to do that.current content : File is larger than the maximum file size of attachments.expected content: File is larger than ...
Hello All, I have a requirement to create the tabbs on the catalog forms and i have created the new widget for the tabs creation and that is working as expected: But the i'm unable to switching the tabs from one to another. in the widget ihave added ...
I want to display data to see which dashboards contain which reports and vice versa.For this I have created the database view But I got errorI tried same functionality on PDI , it works but not on Dev instance.
Hello, I would like to know ,In the ATF if the test step count in increases like 100 or 110 or 120 etc. Does this impact to system performance. If its impact to the system performance how we can overcome this. Thanks in advance.
Hi All, Actually we have our email template for that we have email layout , we have placed images with links in footer and in header our company logo, but in footer images are broken like belowplease help me to resolve this ThanksDeepika
Hi All, How to make dependent between 3 variables in record producer?I have created 3 variable 1) Country2) Company3) sub company I select country "IND" it need to show companies under IND & then selected company "A" it need to show sub companies un...
Hi, The assignee field for incidents should be blocked following a group reassignment to prevent direct user assignments, but it fails to do so. The potential cause of the issue could be the below client script related, which should ideally enforce ...
Hi Community, I have a requirement when incidents are assigned to xyz group, they should be able to edit anything on the incident record. Also, worknotes and additional comments can be modified by any person but other fields should only be editable t...
Hi Community, When user clicks on a reopen widget if the incident is assigned to xyz group then need to show an error msg and abort that action. What is the logic for this? Thanks,Poorva Bhawsar
