Hi All,We have OOB functionality to create KB articles from incident closer state(when knowledge check is true). I can see duplicate article, what is the best way to restrict creating duplicate articles here. Thank you in advance.
Hi...We have a requirement to configure a Flow Designer to set 'Stage' as 'Request Cancelled' and 'State' as 'Cancelled' for a RITM in ServiceNow, whenever an Approver Rejects the approval for RITM. We have configured our flow with Update request ite...
Hello smart people! I've built a flow designer flow for a Service Catalog item. In it, there is a 3 stage approval process (if 1st level approves, guest to 2nd level approval, etc.). See below picture. However, weird thing is happening. If the 1st le...
I need to hide an option from a Multiple Choice variable based on another variable's value.I knowg_form.removeOption does not work for Multiple Choice field, and I cannot change the field type to Select Box as we have many scripts associated with the...
Hello, Curious if there is a way to find out which Work Item is causing Capacity in Use for a given agent. Scenario: We have an agent that is stuck with 1 Capacity in Use, but cannot locate any Interaction or Work Item that would be causing this. Cli...
Catalog item variables are not reflected after worknotes in the SC task
Hi All,Currently I'm working on configuring the workspace. I got into an issue where user are able to see attachment in catalog task directly in the workspace. They don't have an option to download when they click on the link it simply opens the atta...
I'm creating a specfic email template for requests dealing with driver access. Everything works fine, but one thing, the custom variable I created is not showing on the template. I'm just setting something up for the basic look before I make it looks...
Hello! I'm currently working on an integration between ServiceNow and Jira, and one of the requirements is to create a Change Request using a Change Model from a Jira record. The challenge I've been running into is creating the Change and applying th...
Hi, How do find out if someone has impersonated your ID and used it to make any changes to the records or scripts?
Hi All, I want to hide a field from all users in the list view. How to achieve it? Thanks!
Hi all, I am Unable to see the Attach Button on the below Highlighted place can anyone know where can I enable that button so I can attach Kb on INC or PRB form.
Hello, I have requirement of 2 variables which are in the catalog item. Based on the first variables Arrays selection the second variable will show the count of the variable which is taken in the first variable. Please someone please suggest how can ...
Hi EVeryone We have a requirement to integrate ServiceNow with Tesma so that we can pull all the serial numbers of the CI's which are present in TESMA Do anyone have any idea TESMA have only shared the api token key and the developer.tesma.com to ref...
Hi Folks,I am currently implementing a REST Outbound integrations to send the CI information to Workspace Third party tool.It is a uni-directional integration and no other major stuff.FYI: using schedule job and script include so no flows involved he...