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No Publish option or Approver on Knowledge Block

Hello,I've created a Knowledge Block and, to my understanding, they are supposed to take on the Approval process of the Knowledge Base they're added to.  However when I look at the Approvals tab, I see nothing.  On a KB article, I see the list of App...

Trish Mac by Mega Guru
  • 446 Views
  • 2 replies
  • 0 helpfuls

Resolved! Catalog Item

Hi Team, Can someone please help me on the below query.Created custom table(in custom application from scratch) to store financial details pulled from third party application. Now want to show those details in catalog item. However, when creating ref...

nikhitha24 by Tera Guru
  • 351 Views
  • 2 replies
  • 0 helpfuls

"Assign to me" + multiple group membership

Studying for the CIS ITSM and the official participant guide states the following: Using the "Assign to me" UI action for an incident record will follow the logic below:If the Assignment group field is empty and you are a member of multiple groups, y...

Community Alums by Community Alums  
  • 342 Views
  • 3 replies
  • 1 helpfuls

Activities in a change request

Hello, On a change request I have the state that as new. When I click on authorize it asks for approval a couple of people, once someone approves, the state changes to approved and everything is captured in the activities. My task is that inside acti...

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Configure indexed sources for AI Search

Hi, Can you please help me with the task? Go to AI Search > AI Search Index > Indexed SourcesReview the default indexed sources - Confirm/edit Child Tables - Set a "filter" attribute for each Indexed Source to index only those tables/records you plan...

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Resolved! How to call Script include into flow designer

Hello Team,Iam trying to call the existing script includes into flow designer to create an Incident when the script include returns some effected record or  item and the effected record to be captured into Description field. Can you please help me ho...

Guptha123 by Tera Contributor
  • 1056 Views
  • 5 replies
  • 0 helpfuls

Map pages

Hi,How can I share a map page under system map page to other users?I have created a map page for a special purpose within my company and I want to extend the visibility of the map page to a few certain users.How can I achieve that?I should not extend...

hide comma separated string value on field on incident form

Hi, I have two comma separated values in one field on incident form. and I want to hide other value on condition based.Is it possible to hide it??I have field correlation id on incident form. there are 2 comma separated values of string and I want to...

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fgh1 by Tera Contributor
  • 606 Views
  • 11 replies
  • 0 helpfuls

Follow time of Approval (SLA ?)

Hello Community, I would like to have a way for following time taken by each groups which have to approve a SR in order to identify the waste time and improve our process.Use Case :I have a SR with 3 levels of approval :Level 1 : Manager ApprovalLeve...

Noble63 by Tera Contributor
  • 279 Views
  • 1 replies
  • 0 helpfuls