roles required for providing survey feedback for incidents
which role is required for providing the survey feedback for incidents?or how to check which role is required?
Forum Posts
Resolved! how to auto populate email id in catalogue form at on load form
how to auto populate email address in catalogue form. on load form please help me on this.
Email and requested by Autopopulate on catalog item
Hi Experts, I am working on one catalog item, in that 1. Requested By 2. Requested For Email address these are two variables, for these type is reference and reference table is sys_user . 1. Requested By for this I am using default value --- java...
getSCAttachmentCount(); function is not working
Hi, We have an 'on submit' client script for making the attachment mandatory in portal. Even after adding attachment also, the alert is showing like 'Please attach attachements'.Can anyone help me? We have used the below script function onSubmit() {...
Allow someone other than CAB manager to approve/ reject change request in CAB Workbench
Hello, I am trying to figure out how to allow someone else other than the CAB manager to approve/reject changes in the CAB workbench portal. The user does NOT need to host the meeting. But should have the approve/reject button the cab manager has. Is...
Creating DL
How to create a new DL for a group?
Resolved! Schedule job to close Incidents
Hello Community, I have a requirement; I need to auto close the incidents which are not updated in last 30 days through schedule job which should run every day. can someone please help me with the code for this? Thanks & regards,Sanath K
Resolved! Null value is getting displayed in reference field
HI Community, I have a requirement; task needs to be assigned to requested for's hub.Requester's hub assignment group can be found in the field called Hub on the Location form of the location the requester is assigned to. For example, if the requeste...
Teams Virtual agent Bot is not responding(Not showing any data from table) when the flow comes to User Input Reference choice node.
Hello, When I use the User Input Reference choice in the virtual agent Via teams, it is not getting the table's data. The table only has 200 records. When I start the topic it is starting correctly, but when the flow comes to the reference node, I am...
How to enable the Interceptor of Problem task?
Hi, I have disable the Interceptor of the Problem task as per the requirement to create Ptask from a problem record in 2 different related tab (Root Cause Analysis, Corrective Action:(General) ). Please check the screenshot below problem_incident. N...
reminder notification flow
Hi, I am having a requirement related to reminder notification...once a ticket is in awaiting info state for 3 days, i have to send a reminder notification to user, and after a 6 days also if the ticket is in awaiting info state.. i have to send a sa...
Ai search to stop looking for certain words from Knowledge article boy
Hi All, We have AI search enabled on portal and our current requirement is that if the user type certain words such "google", "office", the search results are returning the articles that have these words in the body of the knowledge article as well....
Resolved! Flow design - Scheduled Trigger condition
Hello.I created a flow with the following trigger conditionMy goal is to run this flow at midnight and midday every days. But it is not running on this schedule.My question is: At what system time will this condition be true? The condition is every 1...
Best Practices for Planned Start and End Date Modifications
Hello All, I'm looking for suggestions on how to handle modifications to planned start and end dates after a Change Request has been approved by the CAB and moved to Scheduled state. OOB the fields can be edited at any time but that seems to be too o...
Unable to add evt_mgmt_user role to itil role
are there certain roles that you cannot add to the itil role. Im trying to add the evt_mgmt_user role to the contains section of the itil role. Its not allowing me to do.
