Context: We created a catalog item with a user input field. We want to send an email notification to the email address entered by the user. Initially, we considered adding the entered email to the watchlist, since the watchlist can already be selecte...
Hello, I have an UI Action 'Clone Incident' in Agent Workspace. So when I click on it, it will copy the present incident and create a new one. Requirement: Right now when I am clicking on 'Clone Incident' UI Action then the incident ticket will g...
What is your standard for allowing the business to request items via the portal. Can they request for themselves only or for others as well? How are you leveraging user criteria to request on behalf of others on the Service Portal. We've been using S...
Hi Team,I have created a new reference field[Problem] in the change table it refers to problem table.In the problem table i have configured a related list, In the related list there is a OOB ADD button when i click that it was asking me to select a c...
Hello Everyone,yesterday I had interview below questions I was not able to answer.can anyone who worked on change management module can guide me thank you. 1]What is the purpose of the unauthorized check box on change form. 2]Can we create multiple ...
Hi all, I have a use case where I need to populate a custom ServiceNow field with an attribute from Azure AD through Azure's automatic user provisioning. Do you know if this is possible? Thanks for the help in advance.
Hi all, I'm trying to create a ritm using intgration with Workato. Was able to create the ritm with the require item and workflow, but the variables are missing.Is anyone knows how can I call the variables or any experience using Workato?
We are implementing SNow now and moving to ITIL 4 Our change volume is very high. I'm looking to understand how other organisations have implemented change post implementation review without it being a very large overhead on teh change team and on o...
Hello community, I have a requirement, I need to close to SCTASK'S which are not updated in past 120 days along with associated Requests and RITM through Scheduled jobs Here I have some scenarios to handleScenario 1: I need to close the SCTASK'S whi...
Hi,Field values are coming from the script if i try to create ATF i can't see that values in choice.I have a Catalog item which Solution Type and Reason for Deployment choice values are coming from some script. if i set those 2 field values I can'...
Hey Experts, I'm trying to configure a pagination for a rest api in a data stream using flow designer.As below the configuration of the data stream. 1. Pagination Setup Step : 2. REST Step : 3. Splitter Step :4. Script Parser step : (for tesing purpo...
Hello Everyone, Based on one of the request from client, we were asked to check if the plugin with plugin ID "com.glide.tokenbased_auth" is part of Servicenow ITSM Pro License. This plugin is currently not present in our client instance which is in V...
Hi Team,I want to send email notification to current logged in user from script action. If we achieve this using BR in this way it is easy. My scenario is to send from script action. Attached is the script action.How this can be achieved? Any help wi...
Hi people, I'm currently looking into integrations and want to explore Scripted REST API. Did anyone have input on this Also I want to explore the Attachment API 'Did anyone have any documents and real time work item to work on PDI? . If so kindly sh...
We have a catalog item that can be requested for any user but only a subset of users (user criteria = Group A) can fill out/submit. When a member of Group A fills out the form they want to enter a user into the Requested For variable a user who is no...
