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Resolved! Securing system properties

I've been asked to only allow Security Admins to have access to System Properties.I've been asked to encrypt certain System Properties.Has anyone else done these things?Where can I find a good recipe for such actions?Is this a good idea?Is there alre...

SOAP eBonding help

Hi All, We're working on an eBonding integration with a 3rd party.  We've done a few of these integrations before, but this particular one has a bit more complexity and I need help understanding how to accomplish this. I currently have a SOAP Message...

Joe K2 by Tera Contributor
  • 327 Views
  • 1 replies
  • 0 helpfuls

Resolved! Need to Update our company logo

I have been asked to update our company logo on the main screens and email notifications.What is the best way to achieve this?

John H1 by Tera Guru
  • 572 Views
  • 2 replies
  • 0 helpfuls

Transform map for IBM Maximo

I am working on a project to migrate from IBM Maximo to Service Now . Need to know the mapping between the IBM Maximo and Service Now tables and fields . Is there a common document for the mapping between these two service tools for a standard tables...

arunachalam by Kilo Contributor
  • 1521 Views
  • 4 replies
  • 1 helpfuls

Two level Approval in Emergency Change

I need two level of Approval in Emergency Change.The requirement is:1. When state change from New to Authorise. The first level of Approval should go to Change Management Group.Once change manager approves that, then the second level of Approval shou...

Attachment business rule trigger issue

Hi,I have after, insert business rule on sys_attachment table with trigger condition as table name is incident or enhancement.It works perfectly fine when ticket is already created and then I add attachment to the ticket. Issue- it does not work when...

Training by Tera Contributor
  • 361 Views
  • 1 replies
  • 0 helpfuls

Conflict detection for manually added impacted Services /CIs

The conflict detection feature will identify any conflicts (e.g. blackout windows) configured on Application Services that are automatically brought into a change request as an impacted service/CI. For example, if there is a blackout on AppService1 a...

PG2 by Tera Expert
  • 695 Views
  • 2 replies
  • 0 helpfuls

Resolved! Hide UI Action from the list view but not the related list

Hello Everyone,  I need your help with a specific requirement which is:   We have an UI action (New) that appears in two places for the (sc_task) table,   First from the request item related list. Which is fine.  Second in the list view of the (sc_t...

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ahmed21 by Kilo Expert
  • 1665 Views
  • 9 replies
  • 2 helpfuls