I am trying to create a new export definition, but am having trouble accessing dot walked fields I need. We have the following table reference relationship: [task_ci] references-> [task] (and [incident] extends [task]) I need to access the dot-walk...
Hello Community,Hoping you can help me out here. The "Last Scanned Date" field in our software installations inventory (Software Asset --> Software Installations) is not populating for items found during discovery. I wanted to leverage this field...
Hello All,We have a query regarding the CSM/FSM Configurable Workspace List. We want the options for the Customer category to display only for Admins: In the List Applicabilities, we attempted to edit the following OOTB option. We changed the role to...
Hello Community, I have a catalog item, where once submitted, based on the selected variables price on the ritm form gets updated. Another catalog item is added to cart and submitted within the workflow, which creates another ritm and attached to the...
I know that labels and rich text labels don't appear in option summaries in the service portal so I added a custom variable and linked it to a widget with the HTML for the text. It appears in rich text on the request form and in plain text on the opt...
i have a requirement where in a table there is a user reference field. i want to auto assigned role to a user when the that user field is populated.
We have created database view on sc_req_item and sc_multi_row_question_answer.Currently we are getting all multirow variables on report, but we want to show all variables present on RIMT also, including multirow variables also.
Hello everyone, I am working on setting up a feedback button on the Service Portal that on-click, show a Pop-up box with a custom made Survey on it. The only things I am struggling with are the CSS portions of the widget. 1. For the image scale ques...
I have created a new change model called Server Patching. I can see the model in both the classic GUI and the Service Operations Workspace when I go to create a new change (so far so good). When I see the new change model in the Workspace, it has a l...
Hi all Currently in our portal we have this personalised greeting when users log in... we used this code function() { /* widget controller */ var c = this; c.data.greeting = 'Hi ' + scope.user.first_name + ',' + ' welcome to your Rathbones IT Ser...
I'm preparing to clone my DEV instance before we update to Washington DC.I have built several test and suite that I want to move prior to cloning so I can bring them back after the Cloning for testing.
Hello Everyone,Have below two questions, wanted to know the possibility with script or UI Step.1) I am looking for a way to validate the the Reference field values are coming correctly or not. For Ex: In Incident Table I wanted to validate th...
Hi , There is a requirement to place the exported files from ServiceNow to place in the different folder (import$\hosting\Export\) or (D:\Import\VMware\Export\) rather than the mid server installation path (D:\ServiceNow\Agent\ServiceNow MID Server I...
Hello Folks I'm currently using a Flow and Subflow for a catalog item. While I'm setting the RITM's stage as 'Fulfilled' in Subflow after the approval. It is showing 'fulfilled' which 'fufilled' is not on the dictionary. I'm selecting stage label...
Hello, I just wanted to know if is there any OOB functionality exists as an incident for a Change request closes automatically after some days or we need to write the custom script for that Thanks,Atik Bagwan