Hide Interceptor Links based on certain conditions

[Prashanthi]

Could you let me know how to hide a few Interceptor links based on certain conditions. We open the interceptor by clicking on the New button on the incident and the links are displayed. I want to hide two links based on the values of the incident fields(reference field).

Please help me with some pointers.

[Kieran Anson]

The old wiki contains some helpful information on interceptors.

If you're doing this based on a UI action, wouldn't it be easier / better to do an IF condition within the UI action rather than needing to do an interceptor? 

[Jaspal Singh]

Hi Joyce,

In that case you can create a Query Business rule on Answer (sys_wizard_answer) table & then script something as below as an exmpale to hide an answer of inceptor from one group.

if(gs.getUser().isMemberOf('pass_group_sysid')){      //will restrict that interceptor answer for that group
current.addQuery('name','!=','answerName');

}

[Prashanthi]

Hi Jaspal,

Thank you for the help. In the business rule, I need to validate the value of incident field. For example, if the value of the incident.aaa.bbb is "xyz", then I need to hide the interceptor. Could you please provide me any leads to this.

[Jaspal Singh]

Bit confusing, till the time you not submitting the incident how would you look for its value? As interceptor is a step before submission.