I have a user that is trying to get a view into all of her tasks (incident, change, it request, etc). She's trying to view the task list where the assignment is herself. She is trying to filter out states from incidents by using 'is not one of" awa...
when an incident is resolved by fixed by change . Change number is not showing up in fixed by change field.
Can anyone confirm that the "repeat_until" date on a maintenance window should be considered when conflict detection runs on a change request? (meaning if the date is in the past then the maintenance window shouldn't be considered for detection.) ...
Hi, i am new in integration. can someone provide me REST integration examples (using third party app like JIRA), or somewhat videos links etc to get the concept clear.
I need a report where Ticket Handled count based on the user for a one group ex: in admin group, ticket is assinged to User A and then moved User B and Again its moved back to User A. now in the report, i need like this ticket handled by User A a...
I have PA plugin installed in my PDI yet there is no data displayed in my DB Is there something else that needs to be turned on? thanks
Hi, We have an urgent requirement from the customer to create a Time series Incident Ageing graph in the Performance Analytics Dashboard. The X- axis would contain the days and the Y-axis will contain the count of the total pending incidents.. The ma...
I am unable to create knowledge article from incident by ticking the 'knowledge checkbox' even after the incident is resolved. OOB 'incident create article' is present.
Hi All, we have a requirement to create 3 variables in MVRS, Category, sub category and quantity. When a category is selected, only the sub categories associated to that category should be displayed. How can we achieve this? Thanks!
Need to update 'CI' and 'Service' via background script for a Closed record. I see the record is getting updated but CI and Service are not showing on the record. I am using the below script: var grchange = new GlideRecord('incident');grchange.addQue...
Hi, I am trying to compute the total value of 1 of the column in the MRVS and displayed onto a variable in the record producer as shown below: I have followed the guide from the below link but to now avail. Not able to retrieve Multi Row variable se...
Requirement: Needs a report on CMDB that can give a report of modification in (attributes/relationships) CI records for in last 24 hours. We need to ensure there shall not any impact to system performance by pulling that data through report. If neede...
I want to get the value of Active Status field from sys_user_group table to sys_user_grmember. I have added one field(Group Active/inactive status) in sys_user_grmember table. In user table, under the groups, Group Active/Inactive Status is showing f...
Hi, I have created a workflow and attached to a catalog item and captured in a update set in Dev instance. now I have moved that to test environment, when i am clicking on previewed it is showing an error : "Could not find a record in sys_user for c...
I would like to edit the page text but I can't seem to find it. any hints?
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