Hi, I am trying to load data from Aternity to Software usage table using transform map. When I tried to load the data to software usage table there are duplicate records with same user name, publisher, product and last used date. How can I prevent th...
Need help writing a client script! I need to: check the value of 5 different fields Only 1 field will not be empty I need to get the value of the field that's not empty How would I write this? I'm thinking something involving g_form.getValue(). Thank...
I have a client script that allows only (-ve) numbers along with decimal values up to 2 places. I want to allow users to use commas as well in place of decimal (dot) if they want. I am using the below expression var regexp = /^-[1-9][0-9]?(\.[0-9]{1,...
I am having an issue setting the requested for field from an Item variable and was wondering if anyone had a solution. We would like to set request.requested_for field to the value of a variable in a requested item. This way, the Service desk can req...
I need the snc_internal role to be able to see RITM variables on a portal report. They only see standard RITM fields on the report. They can click into the RITM and see everything but we need to be able to filter or sort columns on the report.
Hello All, I need an assistance on this, I have a select box variable type on a record producer, which display names of some service catalog to be showing on the field once click. What the client want is, once the name of the catalog item is click, ...
How to populate a phone number based on the territory selector choice list Exampe: If the phone number is 13126266799 then North America needs to populated in the selector choice list same like if the phone number is +1 613-800-6513 then Canada needs...
User can only see active users, inactive users are not visible.
Hello, I am trying to get an answer about processing emails sent to Service Desk function. Do you let your users to send emails (to report an issue or for inquiries)? If so, do you create incidents, interactions or something else? I know some use inc...
retrigger approvals for what ever RITM's and Tasks that need an approval for only one time ?
Hi All, when clicking on reference icon it will show some records How to validate all records in ATF. can any one help me out on this Thanks,
Hello!! I create large batches of Incidents to the INC table via data sources then scheduled imports. My Data Source is excel files and everything is mapped and gets uploaded correctly with the exception of a singled column of data. The data takes ...
Need to show the Ritm Attachments in Sc task but Its showing two Attachments. When i am raising a request and adding attachments and when i open user attachments its showing me two attachments. I have created a relationship for attachments which i ha...
Hi All, Kindly help me . I got one requirement if the current choices start with pending then it changes to another state Work in progress the script: (function executeRule(current, previous /*null when async*/) { var state = current.state.getDispla...
Hi, Requiremnt: Need to add a "Submit" button on the form and it should behave the same say like the order now behaves.
