I have 1 Guided Tour setup on my Service Portal that auto starts. To do this I had to enable the "com.snc.guided_tours.sp.enable" System Property. This property also adds the "Tours" Menu item to the Portal. Disabling the system property above remov...
After logging out from service portal the page gets redirected and logging back in automatically. Once i clear my cookies, this works good. This is happening for admins and all users. Thoughts?
Hello, Can someone tell me what type of database ServiceNow use and what are the differences between ITSM and ESM?
I thought I was trying to make a very basic change on our incident_task table, namely: it should not be possible to create or edit incident tasks if the parent incident is state: closed or canceled. To that end, I went to the incident_task table and ...
Hello, I am having requirement As an IT fulfiller I want to close an opened task in one click and to have my name automatically applied on "Assigned to" field if it is empty. Here the Assigned to should be filled in automatically when closing the sc_...
Hi, I have a below requirement: Whenever we are creating a new record on [alm_hardware] table, Asset tag should automatically Populate. * Asset Tag population1)When the Asset is created manually or through bulk update, once the Asset details is submi...
Good Afternoon, I am creating a new table form and record producer. I am wanting to know the best way to get a multi select field. The list takes too many clicks, is there a way to create a multi select drop down? Any assistance or KB articles a...
I've been struggling opening up two catalog items I created to users on the Service Portal with just the "snc_external" role. I've tried the following: 1) Updating the catalog item's Accessibility settings to users with the snc_external role. 2) Up...
Hello everyone I am using below script to copy additional comments from catalog task to requested item. (function executeRule(current, previous /*null when async*/) { var compare,task_comment2,task_comment,ritm_comment2,ritm_comment; task_comment =cu...
I am trying to remove delete option from actions on selected item in the list view i tried below option by creating an ui action but it is not working
Hi,we've configured a scheduled sending of a report on the alm_hardware table (it is a multi-level pivot report), that is exported in PDF format. Then, we've set up a user in the "run as" field of the scheduled report, in order to let it run as a gen...
Hi We have requirement to enable variables to on request form Created formatter for sc_request table but it is not showing variable details on service request
Release management is installed in itsm release application. then cannot submit code to github now 。 instance ： https://mhcn.service-now.com/ this is prod env . this is test env , is ok
Hi experts, We have an update set where which was deployed earlier in the TEST instance with some errors and warnings. But that is not documented in the deployment plan. Now when I need to deploy it to higher instance QA I must know what actions were...