Hide one assignment group from INC, CHG and PRB forms list view.

Vaishnavi35
Tera Guru

Hi,

 

There is one assignment group I want to hide from the list view of Incident, change, problem forms.

I want to see that Group only on Requested item and Catalog task.

Help?

I am trying to update the existing Dictionary Entry Override on Incident table but it does not get saved.

Vaishnavi35_0-1718696826361.png

 

Anything wrong here?

 

Thanks,

Vaishnavi

1 ACCEPTED SOLUTION

Vaishnavi35
Tera Guru

javascript:backfillAssignmentGroup()+'^active=true'+'^name!=Project Creation'; - this worked.

View solution in original post

9 REPLIES 9

Dr Atul G- LNG
Tera Patron
Tera Patron

Best way, create a new group type and use that only for that group. and then update in dictionary entry.

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Dr. Atul G. - Learn N Grow Together
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Hi Sir,

 

Group type? I dint get you.

 

Thanks,

Vaishnavi

Hi @Vaishnavi35 

 

Like this:

 

AGLearnNGrow_0-1718363981050.png

 

 

and then use  these group type in dictionary. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

@Vaishnavi35 

unable to see the image

Can you post a clear image?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader