Hide one assignment group from INC, CHG and PRB forms list view.

Vaishnavi35 · ‎06-14-2024

Hi,

There is one assignment group I want to hide from the list view of Incident, change, problem forms.

I want to see that Group only on Requested item and Catalog task.

Help?

I am trying to update the existing Dictionary Entry Override on Incident table but it does not get saved.

Anything wrong here?

Thanks,

Vaishnavi

Vaishnavi35 · ‎07-11-2024

javascript&colon;backfillAssignmentGroup()+'^active=true'+'^name!=Project Creation'; - this worked.

View solution in original post

Dr Atul G- LNG · ‎06-14-2024

Best way, create a new group type and use that only for that group. and then update in dictionary entry.

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Vaishnavi35 · ‎06-14-2024

Hi Sir,

Group type? I dint get you.

Thanks,

Vaishnavi

Dr Atul G- LNG · ‎06-14-2024

Hi @Vaishnavi35

Like this:

and then use these group type in dictionary.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar · ‎06-16-2024

@Vaishnavi35

unable to see the image

Can you post a clear image?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader