Hide/Show header menus-service portal

[Sin]

Hi all ,I am using out of the box 'sp header menu' on my service portal.

Here I would like to hide 'Live chat' option for french users (can get language from user form). 'Live chart' option should be visible only to the English users. Is there any way to achieve this?Is it possible to write condition in page level?

Thanks in advance!!

[Sin]

Jagadeesh yes you are correct.But when I try to clone 'Header Menu' am facing alot of problems on angular-templates,its not working as expected. That's why am using default oob header widget. is it possible to hide in page level?

Correct me if am wrong.

[Jagadeesh R1]

Hello sana, 

         The Lice Chat is dependent on the Chat Queue that has been defined in the Service Portal Configuration. As long as it is present the option will show up on the header. I am not sure whether any read ACL can do the job now for the Live Chat only to users other than French users. I am not sure about this but please give it a try . May be this can be done using a UI script, but I am not familiar with the UI Scripts.

        The Best option is to clone and add the condition. Please try to find a way to resolve the issues you have encountered on cloning. Or you can post a thread here on the widget cloning issues.

Regards,

Jagadeesh

[Sanjay Bagri1]

Hi,

can i know which version you are using .

[Sanjay Bagri1]

Hi ,

Please go through once this link i think this will help you 

https://community.servicenow.com/community?id=community_question&sys_id=57aa4b2ddb5cdbc01dcaf3231f9619df

here activating the chat option so you can deactivate or give some conditions over there.

please mark as correct and helpful if it is helping to you.

Thanks 

Sanjay Bagri