Hi All,I am trying to write a business rule on user table, suppose if the user becomes inactive then reassign all his change requests which he requested to his manager and if the inactive user is in the watchlist as well then replace him with his man...
Hi All, I will have to capture the metrics when state changes from complete to in progress. I can see the OOB script on incident table state field value. I want to capture when state is changes from complete to in progress. I think I need to get acce...
var abc = [];var gr = new GlideRecord('incident');gr.addEncodedQuery('caller_id=77ad8176731313005754660c4cf6a7de');gr.query();while(gr.next()){abc.push(gr.number);}gs.print(abc);can anyone give me explanation in laymen terms??
Hi All,i have a widget in variable set in one catalog item in scoped appi want to use the same widget in my other catalog item which is in global. But i dont want to use other variables in variable setso i tried cloning the widget and a macro along w...
We are currently on Utah and have a strange issue with KB articles. When you access our Service Portal from a mobile device and view a KB article, only the images show up (no text) unless you check "Desktop site" in your phone or tablet's settings. ...
Hi All , I have written the below script to trigger different sorts of event for approval based on different conditions , so in the below script for emergency change request approvals it should trigger event approval.inserted but it is triggering eve...
Hi All,When we generate a PDF or export record as PDF, the PDF has "Run by" and "Run Date and Time" in header. Can we rename "Run by" to "User" and "Run Date and Time" to "Timestamp"? if yes, how can we achieve? Thanks!
Good day everyone! I have a report that when exported to PDF shows the report numbers in bold, I would like to change the format of those numbers. It's possible?I attach an example of how it is being exported. Thank you.
we recently upgrade to Washington DC and one of our Help Desk folks is getting this error message when trying to search for an incident on list view. Error MessagePart of the query on incident has been ignored because of read security rules on incide...
Hello all, I have a request form that has attachment(s) that is/are required. At some point, when the RITM closes it automatically opens a new RITM. I have a requirement to copy any/all attachment(s) from the closed RITM into the new RITM. Thank yo...
Hi Team, I want show already approved change requests in CAB Workbench. is it possible? if yes can someone help on this? Thanks,Gan
Hi all, If I want to cancel a ServiceNow request, as a requester I want to choose the Request state as "Closed Cancelled". When this is selected, I want the state on the RITM and the SCTask to change to Closed Skipped. Can you let me know how this ca...
Is it possible to create an interactive filter for a report like this?When I try to create the filter, Additional assignee can't be selected.
Hello all How can I specify in a UI action that the attachments from a change request are copied and pasted into a story? I already have the UI action to convert the change to a story but the attachments are not yet included. Thanks for Help
I cannot seem to find any supporting documentation that tells me how the Escalation settings are triggered for problem records. There appears to be a field available within the problem form for Escalation with Normal, Moderate, High, Overdue for opti...
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