Hi All, I have below requirement, - Create a business rule called ' Update Temp Incident Rule' - This should execute only whenever anyincident updated in 'Incident' table.- Update the corresponding incident in 'Incident_temp' table and update Short d...
Hi All, As per OOTB Auto Close BR, the major incidents will not be auto close. Do we need to set state to closed as MIM manager?. How OOTB functionality set a major incident's state to Closed after it is resolved?
Hi, I have created a table and added data to the table. Want to move the same table with data to another instance. FYI: I've tried exporting the table (by using xml of the table) to the other instance but could not find it in the instance. Need help...
I want "what is your department" to be populated when "who is requested for?" is selected."what is your department" is a reference field ."who is requested for?" is a text field. In default value I have used "who is requested for?"Can anyone please s...
Evening all, We are having an issue in which when we send double quotes, as in "", it is not sending. All other special characters are and we have added double escaping to the script include however checking the logs, the integration is not even trig...
Is there a way to turn on character limits on single line text fields? I have a requirement to limit the number of characters but dont want to change the fields length as it may truncate existing records so looking to see if I can turn on character c...
Below is what is stated in the Wiki. I find it contradicting.....If ServiceNow matches two or more rules at the same point in the processing order, the user must pass any one of the ACL rules permissions in order to access the object. For example, if...
Hi all, I have recently worked on a Service portal requirement, where in I was asked to create 2 new custom widgets i.e., 1 to show the Approval status & 1 for Fulfillment SLA (Business Elapsed percentage). See attached screenshot The problem I am fa...
I want to send a notification with approve/reject link and if the approver clicks on the link then should redirect to sysapproval_approver table to approve it. Can this be possible by writing the Notification on sc_req_item table? if yes, how to do t...
I've added a field to the 'sctask' form that references the 'cmdb_ci_computer' table. Within this field, I've enabled the display of asset serial numbers to facilitate searching for specific assets by their serial numbers. The objective is to automat...
Hi Team, I had a requirement like in one of the tab I had 3 sets of fields for each set there are six fields by using these 6 fields I need to make calculations, I achieved that by using onchange clients. What I did is for each set I wrote 7 client s...
Hello Community, I know we have this mailbox configured in service now (instance-name@service-now.com).There are some users who r getting mails from (internal@service-now.com).Please help me here how I may troubleshoot this issue to check mails from...
What is the Role required in order to import data into service now?
Hi All, I am having a workflow , using a branch activity.Branch contains 4 conditions. I want the condition length of branch to be increased as I am having multiple conditions to get it filled inPlease let me know how can I increase the length of br...
Hi All, Requirement: In a catalog item, there's a list collector field called 'Asset'. If we select an asset in the field and there is already a request existing with that asset, then we need to show an error message saying, 'XYZ asset is already req...
