Highlighted values

joshmorris · 4 weeks ago

Why do the highlighted values show on native UI but not on workspace.

Bhuvan · 3 weeks ago

I remember reading a community post that mentioned if related list Highlighted value for Workspace is in first or second column, it does not work. Moving it to third or later columns in the list makes it work. I am not sure if it is a bug, I replicated in my PDI and behavior is same.

You can try creating a support case if you want it in first or second column.

As per community guidelines, you can accept more than one answer as accepted solution. If my responses helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

View solution in original post

Ankur Bawiskar · 4 weeks ago

@joshmorris

Sorry I didn't get your question.

In your question you are showing that UX highlighted value is working but it's not working in native.

that's what I informed UX Highlighted value works for workspace only.

For native you need to create field styles

Define field styles

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

joshmorris · 4 weeks ago

No its working in native but not in workspace. I have used ux highlighted values and its not working still

saichary · 4 weeks ago

Hello @joshmorris

Can you please check this community article, please mark my answer has helpful if it resolves your issue.

https://www.servicenow.com/community/developer-forum/highlighting-field-in-list-form-in-workspaces/m...

Bhuvan · 4 weeks ago

@joshmorris

Check your highlighted value conditions configuration for Workspace as there is a conflict in the conditions with same order and could be the cause for it to not work. Adjust the conditions and order and it should work fine.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

joshmorris · 4 weeks ago

I did that and it still doesnt work