How assign automatically incidents with On-Call Scheduling

[franciscov_poza]

Good afternoon;

                  We need to know if from On-call Scheduling, we are able to assign incidents to users of a group, or if this is only a dashboard.

Thank you.

[Aditya Mallik]

This needs customization. You can create a business rule on insert of incident, call On-Call API to find the current person on call, and assign to that user.

[RAHUL Khanna1]

Can any one of you, please let me know how the incidents are assigned to user automatically using on-call management.