Hello, I'd like to ask if anyone knows the following: When you implement customizations on the Incident form at the back-end do these customizations replicate on the Service Operations Workspace incident form as well or these need to be configured ad...
Hi, I am building an Order Guide which has like 15 forms and its workflows. In the 1st Page of the Order Guide i.e., "Describe Needs" whatever variables are selected I want them to appear on the RITM Submitted in the "Variable Section" in the back-en...
Hello All, I have requirement to change the surveys from REQ table to RITM Table. Currently we have surveys that are triggerd on REQ table & in the poartal "My serveys" widget it is showing req number. BUt it should triggered on RITM table & show R...
What is Table widget and how to create it? Please look at the attachment.
For users how to give access to a module
Hello, I've a requirement to remove the Attachment paper clip for the catalog items after submitting the item i.e, on the submit page of the Portal, for which we've opted 'Hide Attachment' as 'True' in the Portal Settings. I've tried multiple ways by...
I have tried Outlook Actionable Message (OAM) to implement the ability for users to answer surveys within their emails but can't seem to get this working. How do I add the ability to click 1 image in the email and automatically send the image scale r...
Hi, I would like to query by manager (at the task level (sc_task). However, the manager field (Assigned to.Manager) contains the current manager of the Assignee for the task. Note, the Assignee has changed teams. I want to retrieve the manager fie...
Hello All,There are default columns in the project status portal like Number, Short Description, Manager, Portfolio, Percent Complete, Planned Start Date, Planned End Date, Overall Status. If I want to add the new columns or the customized columns in...
I was asked to add a tab from another dashboard to a new dashboard, the idea is that, that specific tab is seen in both dashboards. Thank you!
In my flow for the catalog item, it has to go through two approvals before creating the catalog task for fulfillment. I've attached a screenshot of my flow and the approvals are using the OOB "approval request" notification (I've attached that scree...
Hello, I have a request to create a display a custom prefix for a ticket based on the service catalog. For example, if a user submits a finance ticket, FINXXXXX will show for their ticket. If a user submits a Legal ticket, LGLXXXXXX is shown, and s...
I was facing the below error while asserting a text on a change form .There was a error message generated by g_form.addErrorMessage(). Ia m trying to validate whether its present on the form Failed to read the 'cssRules' property from 'CSSStyleSheet'...
Hi, I want to hide this GRC menu from the Header. How can I do that? Thanks, Vaishnavi
In change Request, why flow skipping to authorize state(moving assess to scheduled directly) but where as sometimes its moving to authorize state and asking for one more approval. can someone explain me whats happening in change request normal workfl...
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