Hello All, I have a recruitment like Auto- assign Incident between 5 members of one groups and rotate format. When ever a new incident created it auto assign as below eg: * Case 1 - assigned to User 1 * Case 2 - assigned to User 2 * Case 3 - assign...
Once request item get created, in service portal widget customer view couple of variable values showing in sys id format instead of actual value (display values).This is happen after Rome upgrade. Here i am giving the widget code. HTML: <div ng-if="...
Hi, I have issue where there are two drop downs in Incident form. Product Line - this is populating from choices we have added to sys_choice table Based on the selected product line value related Products have to populate into the Products drop down....
Hi, I`m looking for an "Flow Designer" flow to remove ITIL User from her Assignment Groups. I dont want to delete the Group, I only want an automatic flow, who can remove the selected Groups from the User Groups (selected in Catalog Item). Have any...
On subscription overview module, I am seeing this message "The entitlement mode is set to: OFF" What is that?
I've added an Identity Provider to my instance and have successfully tested the connection and have set it as default, however whenever I attempt to activate I get the error: "Before activating an IdP record, you must Test the connection to the IdP" ...
I have check the ACL, also assigned the snc_internal role but nothing seems working. What should be my next step.
Hi Experts, How can I stop a background script from running. Regards, Priyanka
It seems this question is asked over and over again, yet I'm not able to get a published solution to work. We're on Kingston. My catalog item has variables: assignment_group assigned_to After selecting the assignment_group, the assigned_to should s...
Hi @Mark Roethof , Thank you so much for being patient. I have one last question, please. What is the meaning of if(grUser.get(this.getParameter('sysparm_user'))) I know that we are passing the value of sysparm_user which is the newValue from client...
Is there a guide somewhere on how to effectively use the KB article template Heading and Field styles? I've only been able to find the very brief description in the Help pages, nothing that goes in-depth and explains what works vs what does. not.
Hi All, I need to convert integer value into Duration format and capture it in a Field whose type is also Duration.Scenario : I have a catalog form, which has the below variables :- If any value is provided, in the 1st variable and the unit is selec...
I have not written this before and fairly new to this approach on calling system property on client side scriptingand trying to understand how to call a system property on a Catalog client script? I have defined a system property where the Value is ...
Hello All, I setup OAuth with an external client and created a REST message. created a script include to check whether there is any existing refresh token, if the refresh token is not expired then looks for access token and validates whether it expir...
I have a custom requirement wherein we need to remove the itil role for the users who have not logged in from pas 9o days. Below is my script which is not working in a scheduled job. var gr1 = new GlideRecord("sys_user_has_role");gr1.addEncodedQuery(...