How assignment group is populating from major incident to Problem

[Sriram Pusuluri]

Hi Team,

How assignment group is populating from major incident to Problem.

I have found "Major Incident Process" playbook,  then there is subflow "Major Incident Playbook - Create a Problem from Incident" and under that we have action called "Create Problem Record from Incident", In this action there is script include "IncidentUtils" in that script included we are calling system property called "com.snc.problem.create_from_incident.attributes", in this property value is "description,short_description,cmdb_ci,impact,urgency,priority,sys_domain,business_service,service_offering,company", there is no assignment group, I have verified how assignment group is populating, not able to find anything.

what I observed is when Incident created what was the initial assignment group, same group is populating in the problem when problem is created.

[Ankur Bawiskar]

@Sriram Pusuluri 

did you check the group gets populated during insert only or it gets updated later after insertion?

check the history calendar on that record

[Sriram Pusuluri]

@Ankur Bawiskar  

It is updating insert only, when I check in Activity stream is showing as system later it is showing a message saying Problem created from Incident INC00XXXXX

[Tanushree Maiti]

Hi @Sriram Pusuluri 

Customize the UI action "Create Problem" which is on incident table as per your requirement.

Sample screen shot:

[Sriram Pusuluri]

@Tanushree Maiti  

It is already copying the values from incident to problem,  I found every field expect assignment group.

I want to know how assignment group is populating from where