How Business Duration Calculated in Incidents ,how this calculated?

Sruthi_2511 · 2 hours ago

There is the field in incident form called "Business Duration" Can anyone please explain what exactly, this field does ?

Ankur Bawiskar · 2 hours ago

@Sruthi_2511

this KB explains

How the Duration and Business Duration calculation works

this BR does that on incident table

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Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dr Atul G- LNG · 2 hours ago

Hi @Sruthi_2511

Follow SN KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0780039

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