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How Business Duration Calculated in Incidents ,how this calculated?

Sruthi_2511
Tera Contributor

There is the field in incident form called "Business Duration" Can anyone please explain what exactly, this field does ?

2 REPLIES 2

Ankur Bawiskar
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Tera Patron

@Sruthi_2511 

this KB explains

How the Duration and Business Duration calculation works 

this BR does that on incident table

AnkurBawiskar_0-1764086420497.png

 

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Dr Atul G- LNG
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Hi @Sruthi_2511 

 

Follow SN KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0780039

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