How Business Duration Calculated in Incidents ,how this calculated?

[Sruthi_2511]

There is the field in incident form called "Business Duration" Can anyone please explain what exactly, this field does ?

[Ankur Bawiskar]

@Sruthi_2511 

this KB explains

How the Duration and Business Duration calculation works 

this BR does that on incident table

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Sruthi_2511 

Hope you are doing good.

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[Ankur Bawiskar]

@Sruthi_2511 

Thank you for marking my response as helpful.

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[Dr Atul G- LNG]

Hi @Sruthi_2511 

Follow SN KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0780039