How can I abort the creation of an incident once in the script of the Inbound Action?

[jalwine]

I have tried current.setAbortAction(true), but the incident still gets created.

gs.log('IA-BACKUP-Group=' + current.assignment_group.getDisplayValue());

if (current.assignment_group == null) {
  // abort
  current.setAbortAction(true);
}

[SanjivMeher]

Hi Jay,

in the inbound action, don't do insert() when assignment_group== nill. Thats it.

[jalwine · Accepted solution]

Thanks for the reply.   I don't do an insert.   I did find my problem.   The test: if (current.assignment_group == null) is not correct.   I don't set the assignment group.   So either its NOT null OR I didn't have the correct syntax.   To correct the issue, I first took out the test and just aborted and it worked.   Next I added a variable and initialized it to false.   If the group is found, then set it to true.   Then I test that.

if (!groupfound) {

  // abort

  current.setAbortAction(true);

}

This does abort the creation of the incident.

In the Email Log, the following Information message was found:

Skipping 'CBC-Create Incident-Backup Failure', did not create or update incident