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Resolved! How to add dashboards to Agent Workspace

Is there a way to add dashboards to the Agent Workspace, especially in the Analytics Center page? In my Developer Instance, there is a "Base agent workspace" ( url: /now/demo/baseaw ) in which we can access Dashboards and add new ones via the Analyti...

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On change client script error

Hi All, We are getting an error on state field 'onChange script error: TypeError: Cannot read properties of null (reading 'up') function onChange_change_request_state_14(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue ...

Community Alums by Community Alums  
  • 553 Views
  • 5 replies
  • 0 helpfuls

Maintenance checklist setup

Using scheduled job I am creating a request item daily for our Building Maintenance team. Currently they have a Microsoft form where they have date field and then the checks they have to perform for example: Visual Inspection - LightingStairs - OkCor...

Resolved! g_scratchpad underined error

Hi Guys, I have a display business rule that I am calling from a client script. When calling using g_scratchpad I am getting a "undefined" error when trying to retrieve the value of the field. I know i am missing something really small please see bel...

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Dwain Bryden by Tera Contributor
  • 2896 Views
  • 14 replies
  • 5 helpfuls

How to create Interactive filters in PA

Hi, In Performance Analytics(PA):I have get the percentage breakdown for 'Customer' in terms of Response and Resolution within SLA for priority P1.For this, I have created below:1. I have created two automated indicators and one Formula indicator for...

mania by Tera Contributor
  • 474 Views
  • 1 replies
  • 0 helpfuls

Best practice to model mobile lines as assets

Hi everyone! We have an inventory of mobile lines for employees. Most of the cases, those lines come with a mobile device; but in a few cases, employees use their own personal mobile device, so the company only accounts for the SIM.The mobile device ...