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How to create SCTASK in Sequence using Flow Designer?

Hi guys! We recently migrated from using Workflow to Flow design and I'm trying to create a flow that will ask for approval from manager. If the manager rejects, it will cancel the RITM. If the manager approves, it will update the RITM ticket to In-P...

TASK.png

What are best pratices in ServiceNow

What are the best pratices in ServiceNow ? Enclosing the code in the functions and following the ServiceNow best pratices and removing the log statements in the server side coding , Client side avoid DOM Manipulations adding comments in the script fo...

ITSM access for platform

There is application team and platform team, where application team request to the platform team that in azure for test evnvironment i need reader access like that there are some role assignment in the azure . so now for that arising the request from...

RITM is not auto closed

hi. i noticed that after Xanadu release, our RITM stage and state went haywire and causing issue on multiple service catalog. these requests are not auto closed once all tasks are completed.  anyone having similar issue?

Flow designer

Hello friends  how I can achieve below request using flow designer ..I have created simple workflow but this one looks little complex...any lead will hep1. User Submits ServiceNow CataLog Item Form:The user submits a service request via the ServiceNo...

Sonali01 by • Tera Contributor
  • 455 Views
  • 2 replies
  • 0 helpfuls

How to Refresh Service Operations Workspace Homepage

Hello Guys, In the Service Desk Landing Page there are some donuts indicators and when you click in them some cards below are updated / refreshed. I found a property to automatic refresh the donuts indicators but the list / cards below are only refre...

URL redirection from one url to another

Hi All, We have added one of catalog item sysid and other url data to construct an url for an item to open in servicenow the moment an user clicks it in another 3rd party apps. This url exactly matches with catalog item url only in the other website....

Open records in 'Classic/Core' from SOW?

I am interested in understanding the possibility to set SOW Tier 2 as the default landing page for the ITIL role. But as the respective owners of the modules (change/knowledge/etc) review the forms and setup going forward, instead of turning everythi...

packwhisky by • Tera Contributor
  • 405 Views
  • 1 replies
  • 0 helpfuls

populating reference field list when another field changes

I am trying to populate a reference field values when another field changes. I have script include and calling it from catalog client script but doesnt seem to be working. When I print it is getting the right values but not setting the reference list...

samadam by • Kilo Sage
  • 733 Views
  • 6 replies
  • 0 helpfuls

getSession properties returning null

the following code of SPEntryPage script include is not working: "var nt = session.getProperty("nav_to"); // I tried navpage too but didn't work var redirectURL = session.getProperty("login_redirect");"   nt and redirectURL is returning null. This is...

Gayatri3 by • Kilo Contributor
  • 834 Views
  • 2 replies
  • 0 helpfuls
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