Hi
If you are using the out of the box change workflow then change the group name from the change definition.
Open the record using the below link and change the group from 'CAB Approval' to your group.
<instance name>.service-now.com/chg_approval_def.do?sys_id=45358a5db701230034d1da23ee11a938&sysparm_view=
Hmmm I guess it's what I need.
However, do you have any idea why the following is happening?
Even if the request state is approved from one of the members of the group,
it is still waiting for other users of the same group to approve the request.
I describe thoroughly my issue below with screenshots attached:
I have an issue when a new normal change request is created. When the state of the change request is "Authorize" and one of the CAB approvers, approves the request, the workflow does not continue but remains at "Authorize" state (even if all the approvers of CAB group approve the request).
The strange thing is that I am using the default workflow and I didn't make any configurations to it.
I provide the following screenshots for a better understanding.
The request is on state "Authorize:
The approvers of CAB group, must approve the request:
Impersonating one of the users of CAB group, I approve the request:
Returning back to the request, the request is still on "Authorize" state and the other members of CAB group need to approve (it must be forwarded to "Scheduled" state):
The workflow looks like this:
It seems that the workflow is stuck even all the users of CAB group, approve the request.
Your assistance would be so valuable for me.
