Hi Developers,As we all know one Catalog Item can be part of multiple Categories (we can add multiple categories in the 'Category' related list of the catalog item). How do we get the Category name from which the catalog item got submitted?Example:Ca...
implement the color code (green / yellow / red) in the ticket number field itself at top the page based on SLA percentage
Hello, In our organisation we are organised by technology (ServiceNow, SAP, Office 365...), each team has its own group, and for each group, the manager of the team is the manager of the group. I would like to know what is the common used practice in...
I am trying to automate service portal form using 'Open a Form (SP)' step in ATF but getting error as FAILURE: g_form is not defined. A valid form must have g_form defined.
There is a checkbox on the Change record "Outside schedule maintenance ".I added this to the form to see when it actually gets checked and I can't find a scenario where it is. I've done this in two environments where one is completely OOB and the oth...
1. In how many methods we can call script include in client scripts
Hi, Set Caller, Email in incident form. When form loads set Caller Name, Email with client script. Regards, Nivedita
When an administrator uses the global search function to search for certain fields, the search results are displayed. When you switch to some ordinary users and search with the same field value, you won't be able to display the search results, but yo...
In what order does SN process a catalog client script when no order is defined. Example:Client script 1 - has no order definedClient script 2 - has order 100Client script 3 - has order 200 Will the script1 get executed first, since it has no order d...
Hi ServiceNow community,I've created change templates however when creating a change request, I would like to attach client change documents to the change request so they are attached automatically. In the template, I did attempt to attach the docume...
I want to send the email notification after 1hr from Status change to closed. is there any way i can add wait condition to hold for email notification for 1hr
What is the best way to do the data migration from 'AQCC'(third party tool) to ServiceNow(Case table). 1. Closed or completed incidents need to be move from AQCC to ServiceNow(Case table).2. Open incidents data need to be move to Cases in ServiceNow ...
Hello All,I want to get the assignment group from the Standard Change Template and populate it in the Standard Change Proposal. Here I have selected CAB Approval assignment group in the Standard change template.I want this group to be autopopulate in...
From one day , the personal instance is giving with the mentioned error while opening any form or loading any list and it is also freezing , cannot able do any activities, "The MariaDB server is running with the --read-only option so it cannot execut...
Hi,I'm trying to populate parent case values to child case using the business rule but here the issue both the parent case and child case are from the same table but the below code is not working. In the child case, we have parent case no as below. ...
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