I have an Agent Workspace List view (Task table list My Work) that doesn't display the checkbox that allows you to select 1 or multiple records. Below is a screenshot of an example of what I'm looking for. I can't figure out how to enable this for th...
Hi all, On incident form, while sending an email to users attachments added to incident form are not being sent out. Can anyone please guide me the best possible way to attach the files when sending an email to caller. Thank you, Balaram.
Hi Team, We have a parent task and some sub tasks. The sub tasks will remain open for long as the fulfiller cannot close it for certain amount of time. So we do not want to assign it any group/user as it will show in their open items. Is it okay to h...
Hi all!I was performing some tests on our testing instance and realized we have issues while trying to view a RITM generated after submission. Here is a screenshot: We checked the browser console and it points out to the Server script for the mentio...
I created a Record Producer and also created a widget . When category changes then a form will pop up. I want to show another two variables and pass their values in the Portal level by using widget based on logged in user role . so need help on...
Is 'Hi Portal' and 'Now Support' both are Same ? Thanks Bhanu
if i wanted to get the phone number of the caller in a query to the incident table could i dot walk var gr = new GlideRecord(incident); gr.addQuery('active', true); gr.query(); while(gr.next()){ data.caller = gr.getDisplayValue('caller.phone'); is...
Hey Team, What is the Difference between Incident_sla and task_sla Table? Am I correct in assuming that task_sla will contain all the Incidents, Catalog Tasks and RITMs which have SLA attached to them? Thanks, Ekta
Hello team, How to find which table is created with which plugin change risk assessment threshold table is created in instance when one of the plugin is installed? Thank you,
Hi, Is there a way to get the Asset history assigned to a user on User Table? For Example: If I check my profile on User Table, all my assets which were previously assigned to me and which are currently assigned to me is visible on the User Table som...
Hello, I enabled audit for the sys_user_group table and its working fine for all fields. But when I removed users from the group member related list or removed any role from roles related list they are not getting audited properly. They are only gett...
Hi, I'm trying to restart the change request's workflow on a field change with advanced business rule. The workflow first activity changes to grey (restarted) and start running again but it is not asking for approvals again (the rest of the workflow ...
Hi extert, i have sent the email from incident to affected user and then user replied with that mail with attched some png image . The mail i can see on incident form which user sent me , but unable to see that png image which user attched . saw th...
What is current thinking/practice on CRB/CAB approvals? Especially requiring CAB attendance and approval for all production changes? thanks
Standard change proposal, modification should be available to users with itil or admin role. I'm experiencing an issue where as someone with admin role, everything is working fine when Proposing or Modifying Standard Changes, but as a user with only ...
