When we are trying to create problem from incident, the attachments are not copying / getting duplicate vice versa. When: on Update Condition: Problem is not Empty function executeRule(current, previous /*null when async*/) { var gr = new GlideReco...
Requirement:In Service Portal, End users should be able to see how many levels of approval are still pending for the item to be fulfilled. Scenario: Suppose for a catalog item, there are total 3 levels of approval. Only after all the approval gets ap...
Hi team,I've a report that display all specific variables for one specific service catalog item, i can see all the columns because i've an ITIL role, so i see all the variables in my report.However, when i share this report inside a dashbord with an ...
Hi, 1. I have created New Search Sources in the service portal --> portals -> Service Portal. 2. In the related list under search sources I click on New 3. I filled the form (search page template field is auto-populated with code) 4. In the Data sour...
Hi experts, I created a formatter to display the variable editor in my tasks extended table, and I already put it in the form.The record of this table is created via Flow Designer, by the "Create Record" action. What else do I need to do for the vari...
Hi! I see in documentation and in KB0860857 at ServiceNow that Calculate Availability Scheduled Job is referensed. But I can't find that job in our instances in the 'sysauto'-table? Can't find in my PDI either. Has the job been renamed? Regards Ander...
Hello folks,I am trying to access SNC in scoped application - Code - var reg = new SNC.Regex('/\\$\\{(.*?)\\}/i');var match = reg.match(<htmlString>); Error - Invalid object in scoped script: [object SNC] Please suggest how I can use SNC in my scope...
Set Default Font Family and Font Size on Knowledge Articles - 12 Verdana Hello team,how can I define the font as standard in the knowledge base?Where can I do this?BR
Hi All, I need to update Unassigned Incidents card data to show sc_task table records also. OOB, it shows unassigned incidents only.How can we do that? Please give your thoughts. Also, is it possible to create database view for sc_task and incident ...
Hi I have requirement like If Assignment Group is Network , and Role is ITIL, then assignedto field need to be not editable in list view in the incident table. Thanks in advance
I have a requirement to set a Justification field from change form with max Character limit of 2000. here I was facing a problem. initially it was set to 4000 characters length If I change it to 2000 It was troughing an error like there are certain N...
Team , what could be the reason why timer is getting auto cancelled ?Many thanks for your help !
Hello,We have 2 order guides where for specific items they need to show/remove specific fields. I've created a client script but need to specify an actual order guide however doesnt seem to be working. Any help would be appreciated.function onLoad() ...
Hi everyone,We would like to try and enforce that staff add proposed values on their linked affected CIs during the change process and then press the Apply button when the chage is completed.So we wanted to have a way of highlighting whether some pro...
I am trying to use Flow Designer for a catalog item for the first time and I have a question around approvals. The new catalog item contains a variable set that is already used in many other forms. These existing catalog items use workflows that cont...
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