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ā04-29-2018 09:51 PM
I have identified a very generic Service Item that is being used in place of better targeted services, I wish to disable / deactivate/ hide but not just delete as this could orphan the currently logged tickets(I think?)
Is there a way to hide this service from the help desk to prevent its future use?
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Incident Management
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ā05-03-2018 09:50 PM
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ā05-03-2018 09:50 PM
It should be decommissioned.