Business rule for closing tickets

[jherrell]

I need to create a business rule that auto closes tickets based on specific short descriptions.  I am currently running the following rule. I want this rule to Automatically close with no interaction from our technicians.

Every time the rule runs it takes action on all of the fields except for. changing the state to a Closed state.  I have the rule auto assigning to one of our managers.  I have removed his name from that field.  Is there a script I can add to this rule to force the Incidents to auto close?

[arielgritti]

Hello

Try with after insert action.

I hope my answer has been useful

Ariel

PS: Please mark my answer correct or helpful if I have helped you. Thanks

[jherrell]

When I checked "Update" while keeping "Insert" checked, it yielded the same results as before.

When I checked "Update" while having "Insert" unchecked, the rule did not process automatically.

I need this rule to process automatically, assign the field for Category, State, Assignment Group, and Assigned to without having to take any action on the incident from a technician.

[jherrell]

Setting to After Insert does not process the rule automatically.  it gets sent to the default Assignment group

[jherrell]

After Insert does not process the rule.