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Knowledge Bases

I am wondering how many knowledge bases companies typically have.  Is there any best practice advice for how many knowledge bases it is recommended to have and what determines how you divide your knowledge out?  We have Washington D.C.  Out of Box.  ...

Resolved! How to use setLimit and offset in query?

I have a table with 10000 records. I need to retrieve all the data from table and show it in UI page. I add pagination in the UI page(it shows only 50 records in the first page). As of now i wrote a query to retrieve all the records from the table an...

Hulk1 by Giga Contributor
  • 4275 Views
  • 3 replies
  • 3 helpfuls

Flow Role Licencing

does run with roles in flow designer of ServiceNow has separate licensing @Tony Chatfield1  

Data policy not working on import set and load data

Hello All, Below are two data policies Data Policy 1 Data policy 2  Still when I loaded the data through import set and load data the entries were created which should not happen as per the data policies Attached both excel file of data and also data...

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Resolved! Issue in g_scratchpad(Using on submit client script)

Hi Team, below mentioned code i am used to call the script include to on submit client script and setting value based on that restrict the userfront of the service portal it's working fine i am getting value and it's set  to variable butIf i used the...

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Is it good to have SLAs for problem management?

Is it good to have SLAs for problem management?    As per docs, below is the snippet. Service level agreements: SLAs can be used to ensure that problems are highlighted.As investigating and fixing a problem could be a long-term effort, it is not reco...

Suggy by Giga Sage
  • 6210 Views
  • 5 replies
  • 1 helpfuls

Monthly email reminders for incidents over 30 days old

I have a request to generate emails to be sent to the Assigned To for incidents that are more than 30 days old.We would like a single email for each Assigned To user *versus several emails for each incident)Ideally, we would like to run this as a sch...

John H1 by Tera Guru
  • 344 Views
  • 3 replies
  • 0 helpfuls

How to change table name in workflow

Hi Team, please anyone can let me know how I can change table name in the workflow, I know it can be done through workflow versions , but I am not able to do that, any help on this query will be appreciated. Thanks in advance. Regards Vyanktesh 

Vyanktesh08 by Tera Contributor
  • 439 Views
  • 4 replies
  • 0 helpfuls

Hide Escalte button from a form

we wanted to hide the the escalate button from the RITM form for specific catalog item- tickets depending on certain condition. How to do that?

VishakhaShi by Tera Contributor
  • 348 Views
  • 3 replies
  • 0 helpfuls