how to make a dependency from category to service?
Hi,is there a way to have a depencecy from a category to a service?So that the category is only shown, when the service is selected? I am looking forward to seeing your ideas!Cheers!Mike
Forum Posts
Automated catalog orders based on due date
I'm a relatively fresh Sys Admin who's been tasked with implementing an automated service calendar. The department receives a number of orders annually, with different due dates. They would like to create the orders with the different due dates once ...
Create a request using Flow Designer without the need of a catalog item
Hi Community, I have a requirement to create a request from an inbound email, now the issue I have is that there is no catalog item for the item level of this request. The scenario is an email comes out from one of our internal systems and should go ...
Requested for field not updating on RITM
Hello, I have a catalog item that uses a flow. This flow has an Update Record Action to update the Requested for field with the value of a variable that references the sys_user table. But it does not appear to update the record. I have run a test, an...
How to Display users who report to a specific manager by selecting the manager's name?
How to Display users who report to a specific manager by selecting the manager's name?Scenario: Create a Variable (manager ) Reference field and one more variable multiple line text field When user enters manager It should fetch all the users report...
Regarding ATF (Is ATF supports automating pop up windows & excel data bulk upload via transfer maps)
Hi Team, I am trying to automate pop up windows in ATF but not able to do that & also want to know is ATF support Data bulk upload via excel sheets. Thanks,Uday
Agent Mobile Application
Hi team, We have a requirement to change the default banner image to a custom image from agent mobile application. Need some assist to update the banner image. Thanks
Agent mobile application
Hi All, As mentioned in the attachment, we are trying to update the color for navigation bar for agent mobile application. We have updated the color code for navigation bar, but it's not reflecting in mobile app. Need some assistance on this.
flow designer
Hi all,I need a help . I got a requirement from client to create the following use cases via flow designer.1. There is a variable in the catalog form called "xyz" with choices "abc" , "def" , "ghi". (xyz is a list collector). Once the user fills all ...
How to capture Profile Picture from Azure Entra ID into ServiceNow User record?
Hi All, I am trying to capture Profile Picture for users with the data coming from Azure Entra ID. I created a IntegrationHub action to call Azure Entra ID endpoint for the profile picture and the data received is "binary data of a PNG file". Now I a...
Record loading time slow for records of certain extended table/s
Hi all, I have a bit of an issue with loading certain types of records, and this seems to affect all records of that type. Following investigation and looking for any recurring slow transaction history, etc. I can't seem to find anything. Examples ...
Error - Cant find method com.glide.ui.SysAttachment
Below script i written in scripted rest API but not working as expected.(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var incidentNumber = 'INC0009009'; var grIncident = new GlideRecord('incident'); grInciden...
Once the state is closed the time card related list new button will be hidden in incident form
Hi, Once the state is closed the time card related list new button will be hidden in incident form.Can anyone please help on this, It will be usefull.Thanks!
I want to populate assignment group automatically in incident table through VA
Hi, When i am trying to create a incident request through VA it is showing the below attached error.I want to populate assignment group automatically in incident table through VA but i have tried to give backend name and group sysID but below is the ...
ServiceNow DocuSign integration for a Record producer
Hi, I have a requirement to create a record producer that displays a URL in the portal. When a user clicks on the URL, they will be redirected to a DocuSign document form. Some fields in this form will be filled in manually, while others will be auto...
