I am trying add a condition to not show edit button when the reference is from incident. I tried to use parent.sys_class_name='incident' in the Omit Edit condition. Doesn't seem to be working. Any ideas on how to access the parent type?
Hi Guys, I have a display business rule that I am calling from a client script. When calling using g_scratchpad I am getting a "undefined" error when trying to retrieve the value of the field. I know i am missing something really small please see bel...
What is the use of 'Fulfillment automation level' on the catalog item form? Does it have anything to play as part of request fulfilment?
Hi All, I have a requirement to execute a script include which is querying sys_user table to fetch INACTIVE user's details. This script include code is not working for Non-Admin users as they can fetch only ACTIVE user's data.I want the script includ...
Hello All, I'm creating an order guide to manage all of our applications available to request access to. Each application has it's own catalog item to manage the different approvals and tasks via workflow. I have everything working correctly except ...
Hi, In Performance Analytics(PA):I have get the percentage breakdown for 'Customer' in terms of Response and Resolution within SLA for priority P1.For this, I have created below:1. I have created two automated indicators and one Formula indicator for...
Hi everyone! We have an inventory of mobile lines for employees. Most of the cases, those lines come with a mobile device; but in a few cases, employees use their own personal mobile device, so the company only accounts for the SIM.The mobile device ...
How can I get the Serial Number related to the Device Model Variable to auto populate into the Serial Number variable below the device model? The requested for assets appear in the Device Model (which is in the from the hardware_alm table) but I wa...
Hi All,I have to set up JIRA connections. But already there is a connection exist. When i set the credentials and connection and created the new Connection Alias. I am getting the Project key in the Create Issue Action in the Flow designer.Please hel...
Hi ServiceNow community, Does setWorkflow(false) have any impact when using updateMultiple()? Based on a situation that happened to me yesterday, it seems that the business rules still run even when I used the following code: var gr = new GlideReco...
Hi, When I add tags on incident form using form view after saving the form tags are not saved or visible in list view and even if I open a form and check tags are not added. But if I add tags through list view tags are getting added. Can anyone pleas...
I created ACL for viewing RITMS only respective region approval group members, but its now working, please suggest any additions/defects in this rule.
Hi Everyone, I need to disabled the "Sub Projects" and "New Project" options from new Project Workspace. Could you please help me, how to disabled? Please refer the below screenshot for your reference. Thanks,Rajesh
Hi,We have two instances. one is for CSM(instance A) & other is for ITSM(instance B). Now the requirement is When a case is created & assigned to specific "XXX" group, the incident should be created in other instance(ITSM).IS it possible through Se...
Hi Everyone,I'm working on setting up MFA and encountering an issue. Currently, during the initial registration for MFA, the system shows both biometric registration and the option to register with an authenticator app, even if the user hasn't authen...
