How can I make the RITM number clickable (hyperlink) in a Flow Designer notification?

[AryanJ974106532]

Hi Experts,

I have a requirement where a notification is triggered through Flow Designer whenever a request is generated (for example, an RITM).

Currently, the email notification displays the RITM number as plain text, such as RITM2345612.

However, I want the RITM number to appear as a hyperlink inside the notification email so that when a user clicks on it, they are redirected directly to the corresponding RITM record in ServiceNow.

The notification is configured within Flow Designer, and I would prefer to implement this hyperlink directly in the flow rather than using a separate Notification record.

Has anyone implemented this in Flow Designer? What is the recommended way to generate a clickable URL for the RITM record and display it as a hyperlink in the email notification?

Thanks in advance!

[Ehab Pilloor]

Hi @AryanJ974106532,

Have you tried adding {URI_REF} to your notification body?

Also check out this community post: https://www.servicenow.com/community/sysadmin-forum/flow-designer-send-email-vs-notification/td-p/34...

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

Kind Regards,

Ehab Pilloor

[Anand__99]

Hi @AryanJ974106532 ,

My recommendation is to create a Notification with type=trigger and use "Send Notification" action instead of "Send Email".

However, if don't want to use this refer this for the workaround.

Make sure not to include any hardcoded url link, use system property to get the instance url.

If my response answered your query, please mark my response as correct/helpful.

Thanks
Anand

[Ankur Bawiskar]

@AryanJ974106532 

see my blog below and enhance it

ServiceNow Flow Designer: Adding Record Link in "Send Email" flow action 

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