How can I repair some slas, if there was a schedule holiday error??

[williams2]

Hello, can someone help me with the following?

I have a problem with some slas that ran on holiday days, unfortunately I saw that the holidays schedule had a day error, I already made the correction but still the slas could not be repaired even choosing the option,
Does anyone know if there is a way to fix them? since yesterday was the holiday and unfortunately the slas were executed and now I cannot repair them

I hope someone can help me with this since the repair option is not repairing these slas 

[Allen Andreas]

Hi,

What errors are you seeing or issues are you seeing when attempting to fix them?

Do you mean the system is acting like it repaired them, but it really didn't?

We're not sure what you mean and your screenshot just shows SLA records without any context as to the repair error or issue you're having.

[williams2]

Hi @Allen Andreas  ,

what I did was correct the holiday in the schedule "cmn_schedule.list" and the holiday is already being shown in the calendar of the schedule(show Schedule), but when trying to repair the slas of the affected incident, nothing happens correction in the slas and they only remain as well as on the screen
and what I need to achieve is that the slas remain in status completed and the slas without any progress since it is a holiday and no work is done

[Allen Andreas]

Duplicate post: https://www.servicenow.com/community/developer-forum/how-can-i-repair-some-slas-if-there-was-a-sched...