How can I save the group by in the list filter in the agent workspace?

[Michel]

In the agent workspace, under the list filter I am unable to save the group by assignee to be the same for all the users.

This is feasible under my list category but nit feasible under lists category. Any idea how can I save the filter?

In the picture attached this list is grouped by assignee but once i go to another list or i refresh the page, the group by is removed. I can't find a way to save it.

[Palak Gupta]

Hello Michel,

Please see below image, you can save your filter from this icon. This filter will be visible in "My Lists" section once it is saved.

Please mark helpful, if this solves the issue.

Regards,

Palak

[Michel]

Hello Palak,

I don't want to save a copy in "My List", i want this list to be grouped by so all the users can see it this way.

[Abdul Ismail]

Hi Michel, Have you found a solution to this by any chance? We are also looking for a way to default the filter with a "Group By" in Agent Workspace. 

[Michel]

Hello Ismail,

actually no We didn't find a way to make "group by" as default in agent workspace lists, but this can be done if you add a report in agent workspace home page.