Hi Team, I have created a Record producer named "Hyper care Support incident " and placed in the service Catalog list, Managemen has requested the same form to display on the service catallog with a different Name " BAU Support incident" I just cli...
Hi, I have action script in servicenow flow designer. There from the UI there's a list collector, it inputs list of team members names, So when in action script i need to get each of them separately to an array or list. Later i should be able to acce...
I have created a report for a particular group, but they ONLY WANT one or two users from the group to have the ability to RUN or EDIT the report, but other users should ONLY have the ability to view the report. Please how can I achieve this? Thank yo...
Hello, Within ITSM subscription is limit of custom tables and custom fields in these tables. I wonder if is limit of custom fields in OOTB tables, like Task or Incident ?
Hi All, I want the UI action (Client unchecked) of a record to be displayed in the Service portal view. Can anyone please help me out?. Thanks in Advance!
I'm trying to calculate the impacted users based on below format and getting wrong result Impacted Minutes = Duration * Impacted Users Impacted Minutes(String Type) = Duration (Duration Type) * Impacted Users (STring Type) And the result should be di...
Hello All, Catalog Item having 2 fields requested for and assignment group here I want "If requested for is a member of assignment group no need to send approval else approval needed If script in workflow answer = ifScript(); function ifScript() {va...
Hi All, We have a requirement. If a user selects an Application from 'app_service' then tags related to that application will populate in a different field. So, if an application has 3 tags, how to populate those 3 tags? If an application has 1 tag, ...
I want to get a list of all the affected CI for a particular Change Request using script. In the below screenshot, I need to get the list of affected CI (here ANNIE-IBM and JON-IBM) for the change request CHG0040007. How can I get these using glide/s...
how to do it using event registry ->Business rule ->email notification
Hi Team, I am getting response in Json then I am converting into string. As per below image I want to fatch test id and it is giving me result Same configuration I am doing in scheduled job but there I am not getting result Can someone help m...
Hey Developers, When creating a Problem Record from a Major Incident, the Problem record is correctly showing the related Incident in the 'Incident' at the bottom of the Problem record. However, the Incident is not displaying the Problem Record in...
Hello, I would like the include toggle not to be visible for all items. For mandatory items it should be impossible to deselect items. Does anyone have an idea how I can change this. In the order guide is a checkbox 'Show Include Toggle (Service Por...
Hi , I have created 2 Email templates for Major Incident communication to be sent however when I click on email as in screen shot attached i only see last created email template and not the one created before it Is there a way I can see both the te...
I created a flow for a service catalog request & successfully tested it within flow designer, however; when I add it to the catalog item, it is not picking up the flow. I confirmed that the flow is published. When I submit the catalog item I don't s...
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