Hi, When building a change request item (record producer) in the Service Catalog, what is the best-practice for granting a non-admin user the ability to read from the 'cmdb_ci_service' table? For context: I have created a variable on the Catalog Ite...
Hi, I've configured flow, and based on the conditions met on a record, it needs to send email. In the email i need to insert the record which matched the query as a hyperlink. Can some one help how to insert the record as a hyper link RITm number in...
Hi All, We have a two user criteria in which one is country based and another one is role based. To explain the scenario in detail, we have applied a country based user criteria under not available for to a catalog item as it should not be visible to...
HI team, I have to copy attachments from HR case to HR task. I tried below code Table : sn_hr_core_case After BRule with inssert and update. code should be:var sysID = current.sys_id; var CopyAttach = new GlideRecord('sn_hr_core_task'); CopyAtta...
Hi All,I'm facing one issue. We are doing bidirectional eBonding between two instances to copy incident records using flow designer and "ServiceNow remote instance spoke" and created flows on both the instances. However, the issue is it is going in ...
Hi Team, Inside incident form, we have customer field which is reference field of user table. when we search for a particular user by lookup using list, we are not able to find the user but when searched globally in the user table, we can find the us...
How to find what actions (UI Policies, BR's or Client scripts) running on specific field (on incident form) instead of checking configure all (table level).
When you see the role assigned to the User IDIs there a way to tell which group the ServiceNow role was assigned to or personally assigned?
I have a requirement where I need to get values like description, category from my catalog item and save it in request (sc_request) form. I tried writing a business rule for description field but I'm unable to pass values to the business rule from a ...
After upgrading to San Diego the field watcher does not show the javascript log at the bottom of the page or nothing happens when clicking on the bug icon. Please suggest if any one faced similar issue and what is the solution for this. TIA ~AK
I am trying to link the knowledge article to my Request but as soon as I attach the knowledge article to my Request, so instead of showing the article content in description box, it is showing the article HTML code. Can someone please help me with th...
My requirement is 2 senarios we have 1. When incident state change from NEW to awaiting info when I click on RETRIEVE button , the incident should set back to NEW state. 2.When incident state change from Inprogress to awaiting info when I click on ...
I have a response stored in a string variable and want to fetch the ticket number but I am not able to traverse through the output. Output : <?xml version="1.0" encoding="ISO-xxxx-xx" standalone="yes"?> <Web-Ticket> <Change> <pro> <text>Change succes...
I need to add CAB workbench has the agenda auto populated with Normal and Emergency changes as described. Normal Change - Change CAB date is the same as the CAB meeting date.Emergency Change - Change CAB date is the same as the CAB meeting date.Stand...
When a non-admin user does a search with global search, the results do not show the incident table but it does show other tables like Catalog Tasks and Users. But when I do the same search as an admin, the incident table results show up: I can...
