I have only tried this, (function executeRule(current, previous /*null when async*/ ) { var gr = new GlideRecord("change_task"); gr.initialize(); gr.change_request = current.sys_id; gr.insert(); gs.addInfoMessage(gr.number+"",'Change task has been c...
Hello everyone, Hope you all doing good. In a workflow I have already a Approval user activity where I have written script like if the standard change template version is this, then i am pushing approvals using answer.push for different users. But h...
How to restrict email notifications for one particular group When it was mentioned in CC/BCC in ITSM.
I'm attempting to translate titles of Widgets from English to French( Ex: List of Content Name, Static content Name); I've also added "Translated Text" to the attribute. However, it does not translate on the dashboard. Is there anyone who can help me...
Hi, we have field 'SLA due' on the incident and the requested item forms in Agent Workspace and there is a message "Field type due_date is not supported." under these fields: But it seems that this field is working. Do you know what this means or h...
Hello all, How we can make the text as BOLD in ShowFieldMessage. We can able to make text as bold in addInfoMessage. But need to make text as bold in ShowFieldMessage Can we do this? Thanks in advance
EMAIL NotificationEmail New Incidentfor Caller and Assignment GroupsINfoIncident as been created By (Caller Name) Incident (Number);Please find the below detailsCaller NameStateShort descriptionDescription
i need to remove some drop down choices form the particular choice filed in the user table
Hello Experts, I have been trying to populate field values from custom table on catalog form, but everytime it is giving 'undefined error' Could anyone help me in resolving this error? Thanks in advance! I am using attached SC and CS
If multiple CIs are related to one incident, how can I enter multiple CIs in the field of Configuration item? Please tell me if there is a good way.
I have a field 'Action on Accounts' - has 3 options: Create / Modify / Delete. Condition requested by the customer is If option Create/Delete display field 1, field 2, field 3 .... If user selects the Modify option, the field 1, field 2, field 3 sho...
Hi, I have created 5 User Groups with roles, no members. It did not get captured into the update set. How can I import an group XML file to the update set? or it has to be done via UI Action? if so Please explain step by step, your help would be grea...
I have been asked to setup an external users, a vendor, to work on Incidents in our servicenow instance. We only want them to see Incidents assigned to them and no others. Is there a way to do that?
Hi, My requirement is If 2 incidents tickets are submitted within 10 minutes with the came caller and same short description then mark the 2nd created as duplicate, then change the summary to "duplicate" and close/cancel the change.
