Hello, I am experiencing a problem whereby a set of Active Directory groups sync to ServiceNow via LDAP, but the memberships only partially carry through. What I mean by partially carry through is that some of the memberships appear on some groups, s...
Hi All, I am trying to fetch the value of task number(task_id) i.e. change number from Assessment Instance (asmt_assessment_instance) table as soon as a record is inserted using a BR Please refer below screenshot for BR and table BR is created After ...
If I have a string variable on a Record Producer (say Record Producer Name), I can set the default value to javascript:current.cat_item and it will populate the variable with the name of the current record producer. If I have a variable set on the re...
script working in portal view ...... but console view if i attach one attachment it is allowing to submit ticket ,but requirement is 2 attachment mandatory so that is not working in console view... function onSubmit() { //Type appropriate com...
Started seeing this after we upgraded to Madrid, has anyone else experienced this? Bug maybe? Is there a fix?
We have Change Management activated and I need to grant some people the ability to submit changes, but not provide them a full ITIL role. I see in the product documentation I should be able to do this with the sn_change_write role, but we do not hav...
I would like to only show a list of resolution codes specific to the subcategory selected. Most subcategories can use the list of codes already defined. However, there are certain subcategories where these choices make little sense, so they need thei...
Hello,I would like to hide a catalog item from the Service Portal/CMS but I do not want to disable from being used. I have another Catalog item (parent) that uses/calls a Child catalog item. So I don't want the child catalog item to be selectable...
Mystery anyone? i'm troubleshooting an issue with our service catalog, specifically an Order Guide. My understanding: Service Catalog Request workflow should End before the Service Catalog ITEM request workflow begins, is this accurate? Somehow I o...
I created a basic catalog item without a workflow since I don't need one. When I submitted the form from the Service Portal, the data is passed into the record within the Now Platform UI correctly. I see that an REQ and RITM is created but not the SC...
Hello, I have few Variable Sets already created with multiple variables and I realized I need to change the type of theseVariable Sets from Single row to Multi row. Do you think guys that it's safe to do that via background script? Because the Type...
Hi All, We have below requirement: Whenever work notes / additional comments changes on the incident, it should get copied to all associated active incident tasks. Also when work notes of incident task changes it should get copied to the incident w...
Hi I'm creating a scheduled task which will generate a pref-filled service request (Request, Request Item and Catalog Task). I know how to setup the schedule but I'm having trouble generating all three task and have them linked to each other. I tried...
Hi - is it possible to modify the SNcSerialNumber script to take the chassis serial number as the default instead of the baseboard serial number when new CI's are created via ServiceNow Discovery? We have just started to use Discovery, and whilst it ...
I need to close the whole RITM and tasks when one of its tasks assigned to a specific group is close canceled. Please put up your suggestions here.