Hi Team , Could you please provide solution for below requirement. Q)We have so many locations and 3 assignment groups. 1: If caller locations is United Kingdom ,Spain and Russia : If caller raise a ticket above locations business hours we need to a...
Do clones wipe out workflow contexts?
I'm new to the London version, could someone explain to me what the difference is between business service and application service, from what I am reading they look to be the same thing, are they or are they different? If they are different when wo...
I would like to know more about Web or Proxy architecture on this case. Please kindly explain more.ServiceNow does not provide or support this facility. In order to accomplish this, you must procure and configure a web or proxy architecture to answer...
Hi All, We use Templates for Standard Changes. I've created a module in the Change application where users can select the template and automatically create a change with the relevant change tasks generated. It's recently been brought to my attent...
Is it possible to minimize image attachment in activity log instead of having the image take up lot of space in activity log.
Business requirement1. Convert INC to RITM2. Once converted INC ticket should be cancelled and have reference of RITM.3. INC fields details should be mapped with RITM fields (attached screen shot for mapping fields) ==================================...
Hi, I have a Catalog item for linking Business application to schedule (cmn_schedule) after creating a new Schedule record. In schedule we have -- Floating -- option in time zone as below. Even though I created Time Zone variable in catalog item ...
Hi Team, End users are not able to the additional comments field. In form layout, additional comments field is selected.
Hi,I have a question on Servicenow licensing for Approvers and Fulfillers.I understand that an Approver can perform all requester actions and view or modify requests directed to the approver. Approvers have the approver_user role, but no other roles ...
Hi, Please guide me steps about setting up Priority Matrix for Incident. PFB screenshot attached for your reference. Regards, Arjun.
Hi All, I am working on a requirement. An email will be received by vendor (email subject doesn't consists of RE or FWD). The email subject consists of the RITM number as "XXX Quote Confirmation: Quote Ref. RITMnumber [EXTERNAL]". This should updat...
We have a requirement to enable our end users to see, read only, incidents and requests. I was told that could be accomplished with the new 'Business Stakeholder' role in New York and beyond. Before we purchase new licenses for this role, we would ...
We want to provide read access to sys_journal_field table. Could you please let me know the steps to provide the same.
How to enable the audit log for knowledge base? Can the audit log capture who read the articles activity? Can the audit log capture who click the URL in the article of knowledge base? Please advise. Thank you.