Hi experts, When a change task is created under a change request, then the assigned to from the change task should be populated in the parent change request in additional assignee list. If multiple change tasks were created under change request all t...
Hello Community, We created a new form for our service portal that uses the INC table. This form has a collector list field labeled "Which room has the problem" to choose a classroom from. How do I make a report to pick up that classroom data that th...
Unable to create user criteria under Available for tab in Catalog Item. Display Name is showing grayed out.
Hi All, I have a requirement to make only a specific variable editable in the variable editor for RITM. Currently all variables on the RITM are read-only. Tried UI policies and Onload client scripts but not working. Can anyone please suggest any othe...
Hello everyone, Please need your help creating a fix script that will change the assignment group from the current one to a different one from the beginning of time, I have been checking scripts but the ones I have found are just to update last year...
Hi Team, in the flow designer properties we have a option called "run as" with the options 1.system user 2.user who initiates session. but it is possible to set for a specific user like if "it integrator" user needs to set as run as. can anyone sugge...
We have several dashboard widgets that display the number of requests and incidents that we currently have open. I am just now noticing that when we change the Request (RITM) state to anything other than "Open" the request will no longer display in t...
Hi, We have built a CMDB system in our instance and want to migrate it to other instance. We can't clone the environment as there are other application we don't want to move to other instance. What are available options to migrate only CMDB to anothe...
Hi all, my client has installed Service Portfolio Mgmt, and set up a number of SLA Definitions as type "Service Commitment", meaning that they only produce Task SLAs for incidents where the Service Offering is in the list for the corresponding Servic...
We have internal users who are being added to the Watch List of an incident/problem/change tickets. The issue is once they're on a watch list they are looking to have the ability to change the state of the ticket but are unable to. The current work a...
Hi All, I want to show flag article button when an article is published. Currently, i am not able to see the flag article button. I checked the relevant properties, they all are set to true. Still i am not able to see the flag article button. So the ...
I have requirement where I need to populate values into single line text "AD Groups to remove" based on another reference field. But in the single line text field we have a default value. So we need add another values based on the field based on the ...
Hi All I need to validate the languages in user table while end user is sending data through payload. The similar kind of validation I did for company and its working fine but how we can give the same for a drop down choice? sample company filed va...
Hello All, I had tried 2 times but not able to complete exam. could any one suggest how to complete micro cert please? Thanks, Rohith.
Hello all I have created catalog item new and from that I need to make some variables visible only after submission of form. Trying to do with ui policies etc but didn't work can anyone help me out any client script for this.... Thankyou Any thought...
