How can I update the incident categories in the incident form?

[Jacques6]

Trying to update the incident categories to my incident form.  I have gone to Tables but I cannot find where can I update the category and subcatergories. Jakarta, Enterprise

[Nate23]

depending on the version you are in this SN doc should help guide you through how to add, change or remove categories and subcategories: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/reference/r_CategorizingIncidents.html

[Archana Reddy2]

Hi,

you can go to category field through dictionary and do it (or) you can go to sys_choice table. Search for incident table and category element and do it.

Thanks

[Archana Reddy2]

Hi, Mark the answer as correct if your question is answered.