Hi,I created a new view in the user table, now all the ITIL users can able to see the new view. But I want to give access to this view for few particular groups only, and other itil users who are not in the mentioned groups can't able to see/ open th...
Hello everyone can someone guide me through this need i want to stop sla on incident task when incident priority is not p1 or P2. ( i tried to dot walk the field incident in incident task but not working)
Hi Team,Can I know the end to end configuration for getting a popup window in incident form for below scenariowhen incident is in "on hold" state and I click on a Ui action "In progress" then a popup needs to come,where it asks the user to type the "...
Hi All, I need to write a script to create a record on existing table in SN. Can anyone please suggest the format to write a script? Thanks..
Hi, How to get Case Types, Total # of Cases, Avg Days Open and Percentage in one report.Can anyone please help on this, It will be helpful. Thanks!
I am trying to create a visual task board to show Ritm tickets and incidents in one board. Is this even possible? I tried using swimboard but it would only show the numbers of the request and not visual tickets that are assignable. Tried playing wi...
Hi all, I am facing an issue with the wearied behaviour of the state field on the csm case table,when i cancel a workflow attached to a parent ticket, the state of the case table changes to 4. i have investigated many script ,BR and flows but didn'...
Hi, For requirement, we connected Jira with ServiceNow. Requirement is, In Jira there is a support team, the emails of that support team are forwarded to ServiceNow and from ServiceNow taking details from forwarded email a Jira bug is created in Jira...
Hello Community,I am working on a Flow Designer logic that triggers from a service catalog item. I’ve configured it to use the “Get Variable Out” action to retrieve all associated variables for the catalog item. Based on certain validations, if the ...
I want to create a report for open and resolved incident request count with a bar chart in Service now. Like January- December data I want and it should show as Bar chart. Can anyone help me?
how to create, List of Pending tickets / WIP tickets for specific period
Hi Expert, Could you please help me for the below requirement, I have a requirement where we have build 2 options ( 1. Vip User, 2. Non VIP user) using widget in catalog item.The Non VIP user option should hide from from catalog item form when we cha...
Hi Team, Can someone please help me on the below issue. How to setup the From address and SMTP Server in the send email action in the flow designer.Use case: My use case is if my action step error code is 401 then i need to send a email for that i ne...
Dear All,I'm currently setting up MFA in the instance. we need to make the user has only 3 failed login attempts before locking his profile.What I'm thinking: create a field(type integer) with a default value of 3. After every failed attempt I will r...
