Global business rule
Hello , I have a global business rule .What is the easiest way to find in which all table the functions of this global business rules are used . Thanks
Forum Posts
Issue while viewing the service portal
Hello,What are the ways to restrict the users from viewing the service portal.We are facing some issue for one group, the members of the group are not able to access the service portal.we have checked the script includes, user criteria ,ACLS,page and...
Resolved! Can someone explain the Reassignment Counter?
To me:a reassignment count of 0 would mean the assignment group was set but never changed.a reassignment count of 1 would mean the assignment group was set and then changed. While attempting to use the reassignment counter with some reporting, I sta...
Insert new row not visible in Embedded list displayed through relationship
Hi Team, I have created one relationship and displayed that on a form as a embedded list. But i am unable to get the insert new option. No option available in list control as well to add insert row. Is there any way to show that? Relationship:- Em...
Resolved! How to auto populate catalog item variable with current date
Hi ALL, I have a variable with Date Type and I want the variable to auto populate current date. I used onChange client script with below script but no date populated. Could you please help with a script to achieve this requirement. Thank you. var dFo...
Resolved! Six Key Features of ServiceNow Incident Management to Streamline IT Operations (For IT Leaders)
In this article, we will be focusing on Streamlining IT Operations with ServiceNow Incident Management Using Six Key Features. Let us drill down! In today's fast-paced digital landscape, maintaining the stability and reliability of IT services is cr...
Default Knowledge base selection on service portal based on Current user region
I have a requirement which says - On the service portal users should see their respective Knowledge Base as the default selection when they access the Knowledge Page on the Portal. NA users will see their particular knowledge base and the same with A...
Report based on Blackout dates
I need to create a report that shows all changes that have been made during the monthly blackout window. (we do use blackout schedule)How can I use the blackout date as a parameter for the report
Resolved! How to make array values line by line while using in notification?
I am triggering notification through event where I am passing array as PARAM but they were coming as one after one in notification but expectation is one in one line. I tried with below code but not working? var multiplePersona = []; var persona...
Resolved! Struggling with ITSM simulator lab:Create a catalog item
im stuck on the last lab: Create a catalog item 2. Create four mandatory variables to capture workshop date AND time, the workshop location, if a projector is required (yes/no) and the number of chairs required. a) The location field should refere...
Create group in Azure AD
Hello All,We have an requirement where we have to create groups in Azure AD using spoke.We have created one catalog item , where we have one field as ' Create group' . So if any user is selecting this then that group should get create in azure ad.Any...
SLA when Upgraded from P4 to P2. P4 Resolution SLA is not getting cancelled.
Hi,SLA when Upgraded from P4 to P2. P4 Resolution SLA is not getting cancelled. P2 Resolution SLA and P4 Resolution SLA both state "In Progress".I want the P4 Resolution SLA cancelled when P2 Resolution SLA is created. Thanks,Vaishnavi
Link in a Email when clicked opens in "Self-Service" view, should open in "default" view.
Hi, There are catalog task notifications related to RITM that opens the task Record in "self-service" view to the user when clicked on the link in Notification.It should open in "default"view Thanks,Vaishnavi
Popup table refresh/reload automatically
I have created a ui action button for custom workspace when I click on button it should popup list of records from table. My requirement is when I change any list records it should automatically refresh . Ex: Now my popup is showing only new state re...
Parallel Approvals in Flow Designer Not Working: Flow Logic - Do the Following Parallel
Parallel Approvals in Flow Designer is not working, it is triggering Approvals for all but once any one approved it gets closed for all. When using Multiple "Ask For Approval" Actions inside a "Do the following in parallel" Flow Logic seeing that the...
