Define value in client script in Service Portal
Hello team, how can I define value in client script in Service Portal and how to show it in HTML?
Forum Posts
Work notes access to the only particular groups
Hello Team, We would like to provide work notes access to only particular groups. Ex :"IT Service Desk' should have access to add works notes to the other groups tickets which are only assgined to a "IAM Team" and "VM Team" assignment group, other t...
define value in client script
Hello team, how can I define value in client script in Service Portal and how to show it in HTML?
Asterik symbol is removed when we click on submit button from Service Portal
Hi,We have a catalog item and OOTB attachment icon. When we click on submit button asterik symbol is getting removed from OOTB attachment icon. Could you please help us to add that asterik symbol if the attachment is added means alone it should remov...
Resolved! How to query approval status from multi row variable set
Hello all, Please read my requirement below and advise on how to get it done.Thanks In advance for reading my post till the end, appreciate your time. I created a list collector referenced to u_cmdb_ci_ad_group table and a multi row variable set (act...
Audit trail on group membership change
Hi,I know how to do a History / List on a record, but was wondering where/how to view who or what changed (added) a user to a group. Do I do this on the user record or the group record?I remember being able to tell when someone was removed by looki...
Difference between manually created users and SSO auto-pop users
We recently deployed SNOW and determined that we would use the SSO auto-pop feature to add users to SNOW. Our help desk has a hotline for users IT issues and when they get a call they log it in SNOW. In order to tie the call to a user so they get u...
Catalog item extraction with variables for translation
Hi all,i need to extract all catalogue item in excel with their variables and their values (in case of selection field) to be provided to the customer for translate them.Is there a simple way to do it?
Resolved! Configure email connections with TLS/SSL
Hi @Maik Skoddow I have a requirement. As a System Administrator, I need to configure TLS/SSL for email connections to increase email security on the platform. Kindly help. Regards Suman P.
When i enter the request number in home page search it should redirect to request summery page
Hi,When i search with request number in home page search in esc portal then i should redirect to the request summery page.Can anyone please help on this, It will be usefull.Thanks!
What role is required to get edit access on reverse logistics workspace without giving admin access
Hi ,Can someone help with the role requires to get edit access for reverse logistics workspace Thank you,Anusha
flow designer and Create UI action on Vulnerability Tasks to automate creation of hardware requests
Hi ServiceNow Experts,We are working on implementing a **UI Action** on the `u vulnerability task` table to initiate a hardware replacement process, and we need help in designing the associated Flow in **Flow Designer**.Here is what we've already don...
Need to validate the excel data whether mandatory fields are updated
Hello, Need to validate the excel data whether mandatory fields are updated and entered correctly in the right format before the form is allowed to submit in the record producer.If the data entered is invalid, user should not be able to submit the fo...
Resolved! I'd like to be able to use the meta tag field when creating knowledge articles.
I remember using this field in the past versions of servicenow. However, I'm not seeing this field anymore. Has this functionality been removed? Can it still be enabled?
How to calculate average resolution time in days
Hi,How to calculate average resolution time in days for incidents by using performance analytics.Thanks!
