Hello Team Can someone provide me with Require Requirement gathering & FRS for incident management process.If possible for all ITSM processes like Incident, Problem, Change, Knowledge & rest all processes.
called below script in a reference qualfier while calling passed a parameter but the value not getting pass script include function Reference qualifier: javascript:newCIvalueretrieve().getCis(current.variables.name_of_application_service_you_wa...
Hi, Does any one have a sample documentation plan to setup an instance from scratch with catalog items, scripts, flows, and other modules that require for an instance to function. Thank you,Sharley
The is my first integration with ServiceNow and looking for any guidance or pointers of where to start. The end goal is to have incident created/update/resolved based off a specific job failure
Hi Team, I am struggling to make the OOTB attachment icon mandatory based on variable value. I have tried almost everything available here but nothing is working for me. Right now my current onSubmit() script looks like below: function onSubmit...
Can you name 3 types of SLA?
Good morning, Could anyone help me?I would like to know if it is possible to automatically trigger an email notification to 1 or more users as soon as a tag is associated with an incident?Many thanks in advance for you help,Best Regards,Rodolphe
Hi,I've a requirement to build a catalog item where end user needs to select the Action Item (Add/Remove) as per below screenshot - 1. When user selects 'Add' and 'Select the Parent CI' (It's reference to cmdb_ci table) and then user needs to select ...
Hi, In our I made some changes to a catalog item DEV environment including updating the flow. However, I forgot to activate the flow before I completed the update set and moved it to test. How can I get the flow to my test environment? Can I create ...
Hello, I have posted this question before, in regards to the Quebec instance, and was told to wait for San Diego as there may be more configuration. Just got my San Diego PDI, and I am still not finding a way to do this. I would like to use existing ...
Hi, When I'm creating an incident record, if the caller who is raising the incident is part of an assignment group, I want the assignment group to auto-populate with the assignment group of the caller. So basically, assignment will be based on the lo...
"Green Proxy" SN Admin here.... I have a user that claims they had a Template and it is missing now. As usual, they blame the system or something else but I am certain they probably deleted it or marked it inactive. Is there a way to tell if they del...
Hello everyone , i hope you can help me,Basically I am trying to add an attachment to a record, via attachment API , then using the saveResposeBodyAsAttachment().To retrieve the file, I use a REST call of type GET , which correctly returns me the fil...
Some Scheduled reports do not send attachment in the email notification. What could be the possible cause and fix for this failure?
