Copy Request Function on RITM
Is there a way to have "copy Request" function for Service catalog so that users doesn't have to type the value every time, when the forms are big
Forum Posts
Resolved! button visibility in the servicenow portal
Hi All, I am receiving the current sys_id of the location example america location and i have created three buttons in the HTML code Server side code :var queueId = $sp.getParameter('location_id');HTML code : <div id="buttonContainer"><button ng-clic...
Resolved! How to create new Servicenow PDI Account
Please could you provide detailed information and step by step about service now account creation
Show catalog variable on a approval form
Hi Community, I was wondering if it's possible to show catalog item variables on a RITM approval form?So, I have the below email that goes out for approval for firewall changes in this example:Clicking the approve link takes them to this form:Is it p...
Resolved! Email Re-opening Closed Incidents
Hi all,When we first implemented ServiceNow we were under the impression that when an incident goes from a Resolved state to Closed it could no longer be re-opened by the users clicking the link that emails the instance with a subject of "please reop...
unable to update the incident??
FYI the matter in the description which makes this happens is log files : home/revremit/logsedit5/***************************************9887-8795786476-9797.logProcess tree: 1248917/(bin/bash/isr/bin/ftptxn/home************************* etc) if we r...
1 INCIDENT or 2
We recently had a network change that was executed. As a result we had 2 events that were raised due to broken functionality following the change. Is the right thing to do for tracking purposes, to open 1 incident record for each event even through...
Using Database View with Survey / Question Banks
I'm having some difficulty creating a Database View for surveys. Below are the requirements, screenshots of the database view I created, and the challenges I'm facing. Requirements:Each survey result per INC is in one row.Each question (from Quest...
On Change Request Impacted Services/CIs related list getting more services added
HI Team when I create a new Change Request, the system automatically adds additional Cis in the Impacted Services/CIs related list. that are not part of this change. Please see the attached screenshot
email script to add delegate of approver user in cc
Hi All, I have used below email script to add delegate of approver user in cc of notification but the script is not working. (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email,...
access notification
Hi Folks,we have several catalog items for access related, now what we want is, whenever access is given to the user, user should be notified stating that your requirement has been completed pls do verify. How can we achieve this ?Looking for your h...
Assignment group read only
Hi Team, I have to make assignment group (which is mandatory) read only, based on the a choice field and the roles of a user i.e.., I have field named "desk" with 3 choices "it", "hr", "dat entry" and the field will be populated with "it" when the fo...
Remove KB Article Author/Revised By Field from Agent Workspace
I am attempting to hide the author or revised by fields globally for any knowledge article. Here's what I've done so far: Hide in Service Portal: Clone the KB Article Page widget and comment out the code that inserts the author information, then edi...
Resolved! Can we use a case template's URL that will populate a case ticket's fields upon clicking the link?
I'm the Knowledge Management team lead. SD agents are using Configurable Workspace UI. The SD manager asked me to put the case template's links in our KBAs so that agents can just click on the link (which we should provide in the KBA) and it should p...
Actions Regarding Sending an Email from an Incident Ticket
When sending an email through an incident that email should be counted as an 'update' (like when you click the 3 dots and then email.. and open the email box and hit send')I think service now is sending that email as an additional comment and it is l...
