How can I view the incidents assigned to me in My Requests widget?

[ayano]

Now, in the My Requests Widget on the Service Portal, only the incidents I created are displayed.
How can I view incidents created by others and assigned to me?

[Sai Kumar B]

@ayano 

You have to update the script query in your widget, Could you post your widget script here? 

[shloke04 · Accepted solution]

Hi,

Nope you do not need to modify any script here.

Please follow the steps below:

1) Navigate to the module "My Request Filter" as shown below:

2)By default it just display the incident created by logged in user. You need to add an OR condition to meet your requirement as shown below:

You can add the conditions like normally you do in list view of any module you want and it will work. This is working for me in my PDI

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[shloke04]

@ayano 

Try the approach suggested and let me know if you are stuck.

@Sai Kumar Just for knowledge sharing editing widget code is not required I believe and can be handles through configurations itself.

Hope this makes sense!!

Regards,

Shloke

[Sai Kumar B]

@shloke04 This is amazing, I never heard about this. Thanks for knowledge sharing 🙂