Resolved! Can we make description bold in workflow activity for task creation using set value?
Hi Guys, Can we make description bold in workflow activity for task creation using set value? Regards, Karthika
Forum Posts
Resolved! Substitute variable to Rest Message endpoint from script include/business rule
Is it possible to substitute variable to endpoint for Rest Message? I need to pass sys_id of attachment into Delete HTTP method. I have something like this: and in my script include and I have this: deleteAttachment: function (helloAttachmentSysID)...
How to transfer ticket from one domain to another?
I am working on a separated domain instance and I have a request to transfer an Incident to another domain. We have a field for Domain and I tried changing that but it won't work. I also tried exporting the ticket and editing the domain sys_id and im...
Is it possible to hide variable container in requested item [sc_req_item] form using a client script?
With Service Catalog requested item I've tried different ways to hide the container in the requested item form but none of my attempts have worked. I seem to be able to hide other variables but I am having problems finding a way to hide containers. I...
How can I notify the assignee of an SCTASK when a requestor updates the RITM?
Hello all,I'm stuck on this one and can't get it to work. Any advice on how to configure a notification so the "Assigned to" of an SCTASK gets notified when a requestor updates the RITM?Thanks!Mike
Resolved! One work schedule with multiple holiday schedules for multiple regions
Hi All,We have a requirement of configuring Holiday Schedules for exclusion of holidays from SLA calculation.We have 1 work schedule "8-5 weekdays" for multiple regions (ex: US, Australia, India etc) & this parent schedule is defined in P1- P5 SLAs.U...
Article Quality Index (AQI) Best Practices and Lessons Learned?
We are looking for best practices and lessons learned (see questions below) from ServiceNow users who have conducted AQI exercises in the last few years. Our Service Desk group is planning to conduct our first Article Quality Index (AQI) exercise. So...
Resolved! Flow Designer - Duplicate action option?
I was using the Flow Designer instead of the Workflow editor which I normally use for workflows. One thing that I can't figure out how to do is copy an existing action. For the catalog item I was working on there were a lot of Create Catalog tasks re...
Record Producer - Standard change templates
We seem to be having an issue with the OOTB "Propose a standard change" record producer when trying to use the record producer on the portal. Please see attached for screen shots of the issue. We need the view that you have on the record producer (t...
Is there a full list of global time zones in SNOW I can reference from a cat item variable?
Currently using a Lookup Select Box against sys_user and the Time Zone field but it's not giving me the list list of time zones.
Restrict choices in Reference Field
Hello, I want to restrict reference field choices based on the selection of other variable(Select box) value. Any suggestions, please need help. Thanks!
Hide a variable on record producer based on role of logged in user
Hi I have a field on record producer which is in customer service scope. that field should only visible to user with role ' sn_customerservice.customer_admin'. How do I achieve this?
How to restart a workflow from UI action
Hi, Could you please tell me how to restart a workflow from UI action? Have used below script: UI Action Table:sc_req_item new Workflow().restartWorkflow(current, true); current.state = '1';current.update();action.setRedirectURL(current); This scri...
How to check the value of a cell in a multi-row variable set in a workflow ?
Hi All, Request to kindly help me with a scenario where I want to check the value of a cell in a multi-row variable set. The multi-row variable set has 4 columns. Number of rows is not restricted. In the first column I have a reference field where us...
Resolved! Best way to change the state field if any update on the record
Hi, I've a custom table and with nearly 20 fields. There is a "state" field with values 1 to 5. when ever any field changes on the form except "State" field and "description(type: string field)"field the state should set the value to 1. This can be a...
