I am utilizing contextual search when users submit incidents. I have an employee on boarding Order Guide that shows in the section below the short description when submitting an incident with New Employee in the description. When they click the Ord...
I have created three variable Requested for, location, description. now I need to map these variables to request fields using Run script. or any other recommended way for mapping. Thanks @Ankur Bawiskar @Pradeep Sharma
Hi there, I'm facing an issue retrieving the sys_id of a record producer from a URL on the Service Portal. Old situation: I have multiple record producers that were reached via the backend catalog: /nav_to.do?uri=%2Fcatalog_home.do%3Fsysparm_catalog%...
Hi, I have a field Requested on Behalf on a catalog item which is a reference field to the sys_user table. By default, we will be able to see only active users in the Requested field, But I also want to see inactive users in the requested field. 1. O...
Hello, we are currently looking to implement ability for end-user to reopen an incident through the Service Portal. Currently the only way our end-users can do this is by clicking a button on an email notification which sends an email to ServiceNow w...
Hello Community, Sorry about the terminology Im pretty new with MID Servers.I need to manually upgrade a MID Server on a non production instance because auto upgrade was disabled, so after instance upgrade the MID Servers did not get upgraded, so we ...
Hi All, I have a list type field, it is not referring any table instead having choices. Once the form is saved, the field is showing values instead of labels. I need to show labels there, I have gone through several community posts, but didn't find a...
Hi everyone, I'm hoping to get some information regarding the usage of knowledge Tags in a customer portal. We are considering moving the current knowledge article text labelling system from Categories to Tags, and I'm hoping to confirm whether the e...
Hello.In Flow Designer, I am trying to populate the Short Description of a catalog task, with a variable. My variable is a choice - Request Type, whose value is request_typeOne of my questions (choice) is Site Access, value is site_access.See screens...
Hi all, Can we write onChange client script for dependent. I basically have a form in which there are two fields 'categories' and 'subcategory'. The subcategory field depends upon category. The choices in subcategory depends upon what choice had been...
For Example In my test step I have opened the Incident table now in Automation test framework I have to select the particular one record which I have to open but Can I select random record from the available list of incident or specific one ?
Need to difference between two system properties for timeout Description: Hi team i need to what is difference bewteen below two system properties and their use glide.http.outbound.max_timeout glide.rest.outbound.ecc_response.timeout Which will ov...
Hi all, I have Priority field on Catalog Item with choices(critical,high,moderate). I have created 3 SLAs based on prioiry duration. My Task is whenever user selected priority choices based on that SLA need to trigger. SLA is attached in RITM Sectio...
I'm using a customized portal to show a single Knowledge Base, but found out that in the platform using value to sort categories and subcategories, the order is respected but in the portal view it sorts in alphabetical order. Is it possible not to so...
I am creating a request from inbound action. And I am creating corresponding ritm using business rule. In the business rule after creating the ritm, I am calling a workflow which is on requested item table. There is only one run script activity in th...
