How to troubleshoot REST API ?
How to troubleshoot the REST API? Thanks Ram
Forum Posts
Resolved! onLoad Catalog Client Script - Populate Variables
I'm trying to write an OnLoad Client Script for a catalog item. On the form we have two reference fields to the sys_user table. One is called Requestor (u_requestor) and the other is On Behalf Of (mrb_on_behalf_of) - this field can be used if someone...
Hi, Work notes is getting updated twice when state changes
Hi, Story worknotes is getting updated twice when state changes. Please suggest on how to debug this.
how to convert a word document attachment to pdf attachement and send as email notification
how to convert a word document attachment to pdf attachement and send as email notification
Resolved! Response SLA keep on triggering when the condition met
Hello All, I have create Response SLA based group type and condition as below. Stop condition When an incident assigned to AMS team,SLA will start and they make it to inprogress SLA will complete but the issue if the incident assign to again to AM...
Resolved! Email notification
When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?
Resolved! Virtual Agent topic hide from picker
Hi, In Virtual Agent I do not want to show a number of topics in the Topic Picker on the portal. I have added the condition (function execute() { return false; })() (function execute() { return false; })() to the properties as mentioned in previou...
How to Create Alert / pop up window in service portal ?
Hello All, I have a widget which takes user name as one input and user id as an another input I have a requirement where i need to show a "pop up / alert " when the user name field and the user id field matches . I have done the required validation ...
Resolved! Assigned to > No records to display
Hi, I'm trying to solve an issue for one of our customers. I'm stuck and need some advice When an itil-type group is chosen as Assignment group there is no records to display in Assigned to. The group contains several itil users and type (sys_user_g...
Resolved! Adding filter to the "Data Table from Instance Definition" widget
How can we add filtering capability on the "Data Table from Instance Definition" widget, so that we can filter on the displayed columns? Thanks Arnab
Resolved! How to customize widget "Knowledge Field Facet" in order to exclude "Author"
How to customize widget "Knowledge Field Facet" in order to exclude "Author" from the Filter selection area on kb_search page on Knowledge Portal? Thanks Arnab
Where is audit history for alm_hardware table stored? sys_audit? sys_history_line?
When I click on top left hamburger and select history->calendar, I can see some audit information. But I am not able to find the same in sys_audit / sys_history_line tables. So where exactly is this information stored?
Is there a limit to the number of Child tickets which can be linked to a Parent Incident Ticket?
We suspect that an Incident ticket which has over 600 associated child tickets is degrading performance. We also note that when an attempt is made to post a work note to the Parent, it is not appearing in its activity log, but the posts are slowly ap...
Resolved! Help with removing values from array
Hi, I need some help with setting a field from an array. My below business rule runs on an m2m table and updates the OIM entitlements field when any values are added to the related list table. However, I need some script for the if current.operation(...
