How can we add the info message for all the catalogue Item?

[arshukla]

Want to add info message "XYZ" for all the catalogue items.

[Dinesh Chilaka]

Hi @arshukla ,

Do you want the info message in the portal or Service catalog? one more thing is that content in the info message is static?

Thanks,
Dinesh

[arshukla]

Want for all the service catalog & info message is static

[AndersBGS]

Hi @arshukla 

@you can either utilize the catalog item description or a text field / html field. If the field should be dynamic beaded on selection, then you can utilize an OnChange client script, glide Ajax and the sys_ui_message.

[Tanushree Maiti]

Hi @arshukla 

To display the information message "XYZ" across all catalog items, the most efficient and scalable approach in ServiceNow is to create an onLoad Catalog Client Script within a Variable Set and associate that Variable Set with the required catalog items.

This ensures the message is displayed consistently while minimizing maintenance effort and avoiding duplicate scripts across multiple catalog items.

1: Create a Common Variable Set

• Navigate to Service Catalog > Catalog Variables > Variable Sets.
• Click New and give it a name 
• Save the record.

2: Create the Catalog Client Script

• Click New and configure the following:
• Name: Display Global Info Message
• Type: onLoad
• Applies on a Catalog Item view: true
• UI Type: All
• In the Script section, add the following code:

function onLoad() {

    g_form.addInfoMessage("XYZ");

}