How can we hide Flag button from knowledge article when article is not published

C_S3
Tera Contributor

Hello All,
I have an requirement, 'How can we hide Flag button from knowledge article when article is not published?'

Any help would be appreciated!
Thank you!

2 REPLIES 2

Service_RNow
Mega Sage

Hi @C_S3 

You can disable the option to Flag articles via the glide.knowman.show_flag system property and alternatively restrict who can flag articles with the glide.knowman.show_flag.roles property. These properties may also be found under Knowledge > Administration > Properties.

The below system properties are responsible for showing the "Flag article" on the articles for users based on roles.

glide.knowman.show_flag

glide.knowman.show_flag.roles

 

In your filter navigator, type the word flag--> choose "all flagged"  click on the kb article to open-->scroll all the way to the bottom of the article, you will see "knowledge feedback"-->click on the "date it was created" to view the reason the article was flagged and what user flagged it. to the right you will see an option to check off "flagged" and then update. you just un-flagged an article. 

 

Mark my answer correct & Helpful, if Applicable.

Hello Ram, 
Thank you for your quick response, but how can we put the condition; when article is published then only flag button should be visible in the back end ?