Email notification only when incident is raised to high.
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03-14-2024 03:49 AM - edited 03-14-2024 03:50 AM
Hi all,
I am very new to servicenow world. I am trying to create a email notification only when incident is changed or increased. And in the body of the email along with other contents I also want the old priority value to be displayed. If you can please help me. Your help.
Eg: email body should contain
incident number
old priority value
and
new priority value
is appreciated.
thanks
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